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Six Best Practices for IT Leaders to Enable Effective Self-Service

Gartner predicts that by 2022, 85% of all customer service interactions will start with self-service. Despite this figure, many businesses lack an intentional approach to implement self-service portals, resulting in disjointed experiences that leave much to be desired.

To combat this, IT teams can focus on adhering to 6 best practices:

Understand what customer service teams actually need
Align with the overarching customer experience strategy
Implement robust integration between systems
Add robust knowledge management
Enhance performance management
Use a digital experience platform

Get the guide to learn how to implement self-service in order to run a cost-efficient and scalable customer service program.

Get Started on Your Self-Service Strategy