Keep your customers happy with intuitive, cost-efficient self-service.
solutions: Self-Service
Launch Effective Self-Service Experiences
Launch Effective Self-Service Experiences
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30% Decrease in Customer Support Calls
Learn how Eatel reduced their most common customer support calls by 30% with their Liferay portal.
Learn how Eatel reduced their most common customer support calls by 30% with their Liferay portal.
Drive the Adoption of Self-Service
Drive the Adoption of Self-Service
Empower your customers to resolve their own issues without the help of a live representative. With native Knowledge Base Management, Liferay helps you launch an intuitive self-service portal that keeps your customers happy.
- Manage knowledge faster with publishing workflows and approvals for your knowledge base.
- Surface more relevant content with personalization for every customer group.
- Enable your customers to easily manage and update their account information.
- Measure self-service adoption and find areas for improvement with an integrated analytics solution.


Unify Your Existing Customer Service Touchpoints
Unify Your Existing Customer Service Touchpoints
Launch faster by bringing your existing customer service systems and content into a single, unified experience that fits your customers.
- Liferay’s API-first platform makes it easy to connect your existing services.
- Use Liferay as a single content repository and share consistent knowledge across all your channels.
- Design enrollment forms and sign up experiences without using code.
Self-Service
Building Trust with Customers During Times of Crisis
Building Trust with Customers During Times of Crisis
How can companies earn customer trust in time of uncertainty? Find actionable strategies for your customer service organization in this e-book.
Fill in the Gaps in Your Customer Journey
Fill in the Gaps in Your Customer Journey
Liferay gives Customer Experience leaders a full toolkit to evolve the digital customer service experience across the entire customer journey.
Foster Customer Communities
Foster Customer Communities
Create user-driven communities with forums that allow customers to answer each others’ questions.
- Extend your official knowledge base by crowd-sourcing responses to common questions.
- Enable customers to post, respond to, share, and rate user-posted content.
- Use built-in user ranks to drive engagement with your top contributors.
- Ensure your forum posts rank in search engines where your customers can discover them.

Launch effective self-service experiences with Liferay
Launch effective self-service experiences with Liferay