94% of customers that report low effort to buy would likely purchase again.¹
67% of people prefer self-service over speaking to a company rep.²
61% of all B2B transactions now start online.³
How Liferay Helps B2B Sellers
Increase Customer Loyalty with Effortless Buying
One of the most effective ways to guarantee repeat business is with a frictionless digital buying experience. Make your customers’ buying experience a top priority to increase customer acquisition and retention.
Drive Ecommerce Adoption for Higher Profitability
A modern ecommerce experience leads to higher order values, increased order frequency, and improved customer retention. Boost your customer lifetime value with more satisfied customers and decreased selling costs.
Empower Your Customers While Reducing Cost to Serve
Don’t make your customers wait for responses to emails or phone calls. By leveraging the power of self-service tools, your customers will be enabled to manage their accounts and solve problems independently, leading to an increase in customer satisfaction and decrease in cost-to-serve.
Tag replaced their legacy systems with Liferay to deliver a self-service commerce portal, allowing customers to manage their own ordering, which has resulted in decreased costs and an increase in orders processed.