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Document · By Emily Liu On Jun 19, 2019 7:39 AM

6 Crucial Technologies for Successful Personalization at Scale 1 It’s already challenging enough for businesses to be able to stand out and differentiate themselves amidst cut-throat...

Document · By Sarah Stone On May 6, 2019 9:16 AM

Welcoming the Omnichannel Insurer’s Arrival: A Look at the Insurance Industry’s Next Digital Move 1 Omnichannel is no longer just a tech industry buzzword. Insurers are increasingly ...

Document · By Emily Liu On Apr 12, 2019 11:36 AM

LEVER- AGING AI Leveraging AI to Increase Efficiency and Improve the B2B Customer Experience. Sponsored by: A 2019 B2B Online Report 2 AI is one of the most popular buzzwords...

Web Content Article · By Taru Pöllänen On Feb 20, 2019 4:49 AM

The new customer portal, modern and accessible 24/7, simplifies the day-to-day life of 3,000 helicopter operators and boosts their operational efficiency.

Web Content Article · By Allen Ziegenfus On Oct 5, 2018 10:22 AM

A new self service portal transforms customer support for telecom company

Document · By Clarissa Ivens On Aug 4, 2017 1:36 PM

The Omnichannel Approach A Business Imperative for Your Audience Table of Contents Introduction � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 1 Consumers Are Already...

Document · By Sarah Heiniger On May 2, 2017 7:27 PM

Digital Experience Platforms: Helping Government Become Department of the Citizen 1 Putting Constituents at the Centre of Digital Services Big changes can be extraordinarily rewarding,...

Document · By Christine Reyes On Oct 25, 2016 1:26 PM

Four Strategies to Transform Your Customer Experience 1 The Convergence of Digital and Physical In a study conducted by Gartner for CMOs, 98% of respondents affirmed that the online and...