Deliver exceptional customer service faster and more efficiently
Make your customers and the teams who serve them more efficient by personalizing support experiences, simplifying self-service, and centralizing resources and tools on a single platform.
Provide Convenient Self-Service
Alleviate your support team from repetitive tasks and reduce cost-to-serve by empowering your customers to do more on their own.
Order & Shipping
Place an order, process a return, or check the status of a shipment.
Service & Warranty
Create a service ticket, make a warranty claim, and schedule or update an appointment.
Profile & Payments
Update personal profile, preferences, and payment information.
Secure Documents
Access sensitive documents such as contracts or statements securely.
Make Answers Easy to Find
Provide customers with relevant support information faster.
Tailored Search
Results based on users purchase history, user preferences, or profile information.
Integrated Chatbots
Guide users to the product information they need or transfer them to a live rep if needed.
Knowledge Bases
Organize articles, onboarding materials, and frequently asked questions.
User Forums
Allow users to get answers from other customers.
Onboard Customers Faster
Help get customers to value faster with a platform that personalizes the onboarding experience and streamlines common processes.
Onboarding Journeys
Journey mapping for creating personalized step-by-step onboarding experiences for your customers at scale.
Content Curation
Segmentation to curate relevant product information for different types of customers automatically.
Process Automation
Process automation, such as reviewing and approving documents, verifying customer identity, and sending out notifications.
User Permissions
Role-based permissioning to control what different types of users can see or do on your site.
Connect Systems to Streamline Access to Tools
and Information
Integrate your portal with key service tools, such as ticketing, ordering, and e-learning systems, to provide your
customers and teams a single gateway to the resources they need.
Single Sign-On
Allow users to log into your portal once and access everything they need in one place.
Rep Assistance
Display multiple systems' data for reps to quickly assist users.
Customer Dashboards
Display all content related to a customer's purchases (ex. FAQs, documentation, demos, videos) in one place.
Make it Easy to Keep Your Portal Current and Plan Improvements
Keep your customer portal up to date without needing to ask IT for help.
CMS Efficiency
Industry-leading CMS enables non-technical users to create and update content quickly with templates, visual editors, and AI-assisted content generation.
Knowledge Base
Let your team create, organize, and display articles, professional product documentation, and training material.
Analytics Insight
Built-in analytics track content performance to help prioritize content improvements.
SLA Monitor
SLA tracker monitors service level agreements and identifies areas for improvement.
Cross-Industry Effectiveness with Liferay
Organizations in manufacturing, financial services, government and other industries use Liferay to serve their customers more effectively. Learn how through these case studies: