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Blogs Entry · By Mylena Monte On Jun 25, 2025 11:33 AM

Note: This article was last updated September 2025. Key Takeaways Digital transformation, through the adoption of advanced technologies, will change the way the manufacturing industry operates....

Blogs Entry · By Emily Liu On May 12, 2022 8:53 AM

Among many industries, financial services has been under immense pressure to modernize their services and offerings in order to retain younger and more tech-savvy clients, and commercial...

Blogs Entry · By Christoph Ebert On May 9, 2022 2:47 AM

In many ways, the manufacturing industry is itself a machine, full of moving parts and highly dependent on precise solutions to keep processes running smoothly. When any one of those processes is...

Blogs Entry · By Emily Liu On Apr 22, 2022 11:03 AM

With rising inflation costs and increasing customer expectations, delivering effective customer experiences is becoming more costly and time-consuming. But this is not just a priority for...

Blogs Entry · By Emily Liu On Apr 29, 2022 9:37 AM

When your customers need to purchase a spare or replacement part, how long does it take them? Do your customers go through a tedious aftersales process and navigate to a catalog PDF in their...

Blogs Entry · By Emily Liu On Apr 22, 2022 10:33 AM

The pandemic has only made customers more selective about the digital experiences they want to receive. More than 60% of customers will defect after one bad experience, up 22% from 2021. So with...

Blogs Entry · By Emily Liu On Apr 20, 2022 2:16 PM

Manufacturers have been facing incredible pressure for the last few years: rising costs due to inflation, disrupted supply chains, limited materials and shrinking margins, just to name a few of the...

Blogs Entry · By Emily Liu On Mar 29, 2022 9:15 AM

67% of customers say that their standard for good experiences is higher than ever, and yet more than half of customers in the same survey say that businesses fall short of their expectations. B2B...

Blogs Entry · By Sylvina Luu On Mar 29, 2022 9:44 PM

Financial organizations are tasked with setting their services apart from a growing list of competitors. Today, people have a wide range of choices on where they choose to bank. They have the...

Blogs Entry · By Sylvina Luu On Mar 9, 2022 3:24 PM

Ecommerce was once characterised as a platform almost exclusively used for the business-to-consumer (B2C) channel. The assumption was that business-to-business (B2B) buyers still prefered in-person...

Blogs Entry · By Christoph Ebert On Feb 21, 2022 8:30 AM

While digital transformation is a frequently used buzzword, the use of digital technologies to keep an organization relevant in the modern economy is not a made-up trend. Digitization is real, it’s...

Blogs Entry · By Emily Liu On Feb 3, 2022 8:09 AM

It no longer matters what industry you’re in, how many products your company sells, or how many locations you have. The secret to success in today’s highly competitive and fragmented market lies in...

Blogs Entry · By Jason Chang On Jan 31, 2022 4:03 PM

Continued Post-Pandemic Market Uncertainty It’s an understatement to say that the wealth management industry is in the midst of significant change. Between digital transformation and the Great...

Blogs Entry · By Jason Chang On Jan 31, 2022 12:31 PM

Digital Transformation has come for the Wealth Management industry and no firm will be left untouched. The Great Wealth Transfer is looming. Massive client behavior changes have already started....

Blogs Entry · By Emily Liu On Jan 4, 2022 12:24 PM

The last two years, we’ve experienced a period of unknown risk and a rise in health concerns. This led to more people scrambling to purchase insurance, but were insurers ready to serve these...

Blogs Entry · By Mylena Monte On Jun 25, 2025 10:50 AM

While COVID-19 may have pushed financial service organizations to digitalize, these companies have no plans of stopping even after COVID’s effects lessen. In fact, 77% of traditional financial...

Blogs Entry · By Sylvina Luu On May 20, 2021 12:42 PM

There are significant differences between the purchase journeys of B2C and B2B customers. Self-service is an option that has been around in B2C retail circles for quite some time but up until...

Blogs Entry · By Mylena Monte On Jun 25, 2025 10:22 AM

What is a Modern Customer Web Portal? Customers today want to log in and enjoy a simple and good quality experience. This means it would make a lot of business sense for companies to implement a...

Blogs Entry · By Christine Reyes On Jun 23, 2017 9:11 AM

With all the focus today on mobile-first and digital transformation, portals can seem blasé. But many types of portals play an incredibly important role in managing the culture shifts that come...