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Blogs Entry · By Emily Liu On Nov 23, 2020 7:46 AM

Across industries 81% of customers attempt to solve their own questions first before reaching out to a live representative, according to Harvard Business Review. What these customers are met with...

Blogs Entry · By Emily Liu On Nov 17, 2020 2:03 AM

What is Digital Self-Service? Digital self-service or self-service is the overarching term for customer service tactics that empower users to independently resolve issues or answer questions...

Blogs Entry · By Emily Liu On Sep 2, 2020 5:12 AM

The early 2000s brought us MySpace, the iPod, and The Lord of the Rings movie franchise. At the same time, one developer would also create a framework that could produce multiple websites in a...

Blogs Entry · By Emily Liu On Oct 8, 2020 5:20 AM

On October 9th, 2018 we published a press release announcing the launch of Liferay DXP Cloud. Since then, a lot of things happened and we are excited to celebrate our 2-year anniversary today....

Document · By Emily Liu On Oct 8, 2020 2:27 PM

Liferay Experience Cloud Self-Managed Performance Benchmark Study of Liferay DXP 7.2 on Liferay Experience Cloud SM Table of Contents Executive Summary � � � � � � � � � � � � � � � � � � � �...

Blogs Entry · By Emily Liu On Oct 4, 2019 4:46 AM

According to Forrester Research, 57% of B2B executives said that their top planned technology investment was for an e-commerce platform; however, deciding which solution to invest in can be...

Blogs Entry · By Parneet Kaur On Oct 2, 2020 1:11 AM

Does the term “intranet” conjure up nightmares of cluttered file sharing or a never-ending page of links that make it impossible to find what you need? According to Forrester, this poor user...

Web Content Article · By Gilbert Schwartmann On Sep 29, 2020 9:53 AM

The Vitality Group Master Logo (PNG) (2).png Delivering a Global Platform for Healthier Lifestyles with Liferay The Vitality Group is a health and wellness solutions provider dedicated to producing...

Blogs Entry · By Emily Liu On Jan 23, 2020 2:54 AM

Even though employees may be present at the office, they might not be putting energy or passion into their work. These disengaged employees are more common than one may think; more than half of...

Blogs Entry · By Emily Liu On Sep 4, 2020 3:13 AM

Does the term “intranet” conjure up nightmares of cluttered file sharing or a never-ending page of links that make it impossible to find what you need? According to Forrester, this poor user...

Document · By Emily Liu On Sep 11, 2020 9:49 AM

6 Tactics to Modernize Your Intranet 1 What Defines a Modern Intranet? Although the intranet is one of the most common solutions in an organization’s technology stack, it has become the...

Document · By Emily Liu On Sep 9, 2020 8:16 AM

Discovering IT’s Secret Weapon: DXPs 1 Finding the Tools to Power IT Teams Just as Bond would be less effective and resourceful without Q, organizations depend heavily on their IT teams...

Blogs Entry · By Emily Liu On Sep 8, 2020 2:24 AM

As if manufacturers weren’t already concerned about evolving technologies and industry standards, COVID-19 has only added more pressure to search for ways to protect their businesses from further...

Document · By Sailendra Routray On Sep 4, 2020 8:18 AM

Transforming the Pharma and Life Sciences Industry Using Liferay 1 Pharma and Life Sciences Opportunities Through Digital Technologies Even though the Pharma and Life Science industry is...

Web Content Article · By Gilbert Schwartmann On Aug 27, 2020 9:08 AM

Hays Hays Logo.png Scaling Digital Touchpoints with Liferay Hays is the leading global specialist recruitment group, operating in 33 countries with a net fee income in 2019 of more than £1 billion....

Blogs Entry · By Emily Liu On Aug 24, 2020 6:09 AM

Federal agencies are being held to the same standards of engaging digital experiences as those found on consumer sites. With the 21st Century Integrated Experience Act (IDEA), it’s mandatory that...

Blogs Entry · By Matthew Draper On Aug 23, 2018 4:10 AM

As modern customers gain greater control over their own experiences and become less likely to be influenced by online vendors, companies must change their approach to digital commerce. Much like...

Document · By Emily Liu On Aug 7, 2020 10:23 AM

Becoming a Digital Business: 4 Questions to Deliver Magical Digital Experiences liferay.com | 1 Heigh ho! It’s off to build digital experiences you go! But it might not go quite as quickly...

Web Content Article · By Daniela Richter On Jul 27, 2020 7:27 AM

Global leader in advanced materials creates a more effective employee portal to improve communications.

Web Content Article · By Gilbert Schwartmann On Jul 23, 2020 3:08 AM

A1 Hrvatska a1_case_study_logo_resized.png A1 Hrvastska was able to become a leading digital and telco service provider by leveraging Liferay. A1 Hrvatska, one of Croatia’s telecom operators came...

Web Content Article · By Allen Ziegenfus On Jul 23, 2020 2:49 AM

A1 Hrvatska PNG A1 Logo 01_08RED_3_L.png A1 Hrvatska was able to become a leading digital and telco service provider by leveraging Liferay. A1 Hrvatska, one of Croatia’s telecom operators came to...

Document · By Imre Szabó On Jul 23, 2020 1:58 AM

Liferay meets our needs, has good support, and is an open source platform that allows us to develop custom components that our portal is based on. Goran Novak, Design and Development Expert ...

Web Content Article · By Gilbert Schwartmann On Jul 20, 2020 3:31 PM

Leading Financial Services Company case_study.svg Moving Away from an Outdated Solution This customer is a global leader in data, analytics, and technology in the financial sector with a passion...

Document · By Emily Liu On Jul 17, 2020 7:16 AM

Deploying Liferay Digital Experience Platform in OpenShift on IBM Cloud Table of Contents Introduction � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 1 Reference Architecture �...

Web Content Article · By Gilbert Schwartmann On Jul 14, 2020 11:07 AM

European Space Agency image.png Moving to a More Robust Platform Scientific research is the basis for innovation in space travel. This requires opportunities to share scientific knowledge, such as...

Blogs Entry · By Emily Liu On Jul 9, 2020 3:33 AM

B2B e-commerce continues to grow. Since 2018, electronic channels have accounted for over 50% of business to business transactions and over $1 trillion dollars in sales. Over 75% of distributors...

Document · By Imre Szabó On Jul 1, 2020 8:51 AM

Omnichannel: More Than a Buzzword for Banks Table of Contents Omnichannel Banking Has Arrived � � � � � � � � � � � � � � � � � � � 1 The Need to Increase Revenue � � � � � � � � � � � � � �...

Document · By Emily Liu On Jun 19, 2020 8:46 AM

5 Agent Engagement Strategies to Raise Carrier Profit Margins Improving Agent-Carrier Relationships 1 Introduction In a world of changing risk and uncertainty, insurers still have access to ...

Document · By Emily Liu On Jun 17, 2020 12:17 PM

3 Crucial Elements Carriers Need for Their Agent Portals 1 Introduction Insurance carriers must recognize the strategic role their agents and brokers can play in acquiring new...

Blogs Entry · By Emily Liu On Jun 4, 2020 9:27 AM

The verdict is in: while many businesses understand the importance of digital customer experience, government institutions have been slow to implement similar tactics for their customers: citizens....

Document · By Emily Liu On Jun 3, 2020 2:23 PM

Conquering 6 Common Challenges With an Engaging Digital Agent Portal liferay.com | 1 Introduction 1 2019 US Independent Insurance Agent Satisfaction Study Insurance leaders are able to...

Document · By Emily Liu On May 27, 2020 9:32 AM

How to Build Trust with Customers During Times of Crisis liferay.com | 1 Introduction In the wake of the recent pandemic, companies have to learn not only how to navigate their business but...

Blogs Entry · By Emily Liu On May 26, 2020 5:17 AM

In the midst of the uncertainties caused by COVID-19, we have still seen so much good. We are constantly amazed by what our innovative teams and customers have been able to accomplish in these...

Document · By Emily Liu On May 22, 2020 10:13 AM

Why Self-Service is Essential for Customer Web Portals Guide and Strategies for Customer Self-Service 1 Introduction Customers are becoming more self-sufficient and empowered than ever with ...

Document · By Emily Liu On May 18, 2020 9:12 AM

How to Get Buy-In for a Customer Self-Service Web Portal Making Your Case to IT Decision Makers 1 Introduction While customer experience leaders are seeing the benefit and the need to...

Web Content Article · By Gilbert Schwartmann On May 14, 2020 8:57 PM

Alinma Tokio Marine atmc_logo Growing Business through a New Digital Experience Alinma Tokio Marine had focused extensively on corporate sales, but they saw huge potential in developing their...

Web Content Article · By Gilbert Schwartmann On May 13, 2020 5:04 AM

Thanks to personalized content and a user-friendly e-commerce space, Terres Inovia is modernizing its image and shifting its focus to end users.

Document · By Emily Liu On May 12, 2020 10:24 AM

6 Best Practices for IT Leaders to Enable Effective Self-Service 1 Introduction Gartner predicts that by 2022: 85% of all customer service interactions will start with self-service. ...

Document · By Emily Liu On May 12, 2020 10:15 AM

3 Ways to Enhance Your Digital Customer Service Strategy Guide and Best Practices 1 Introduction With the majority of businesses having to close down their in-person operations during the...

Blogs Entry · By Emily Liu On Apr 23, 2020 10:07 AM

Intranets are the unsung heroes of successful enterprises. An effectively designed intranet can not only improve corporate communications and enable employee collaboration but also optimize...