Increasingly, the old methods for dealing with customer needs are not good enough for the modern customer—or your own service teams. Customers expect to be able to self-service effectively, while your internal teams struggle with efficiency when customer requests mount. For example, having to search for a spare part on one system, then ordering it through another system, and then using yet another site for aftersales support creates a disjointed, inefficient, and frustrating experience.

The solution? The right customer portal can help you improve your customer experience and service strategy by providing these benefits:

• Connected systems
• Streamlined onboarding
• Automation of complex ordering workflows
• Better overall search experience
• And more!

Read this guide to dive deep into the 6 digitalization best practices for maximizing efficiency in customer service with a customer portal.