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Why is the Employee Experience Just as Important as the Customer Experience?
Many companies prioritise the happiness of their customers and use it as an indication of their success, but often neglect the impact employee experience can have on overall customer satisfaction....
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/why-is-the-employee-experience-just-as-important-as-the-customer-experience-
3 Ejemplos de Portales de Autoservicio Eficaces
Para fines de 2020, Gartner predice que el 85% de todas las interacciones de servicio al cliente comenzarán con el autoservicio. De hecho, muchas empresas esperan implementar portales de...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/3-ejemplos-de-portales-de-autoservicio-eficaces
Criando uma Experiência B2B Completa
O e-commerce B2B continua crescendo. Desde 2018, os canais eletrônicos foram responsáveis por mais de 50% das transações B2B e mais de 1 trilhão de dólares em vendas. Mais de 75% dos distribuidores...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/criando-uma-experiencia-b2b-completa
6 Funcionalidades Imprescindibles de Ecommerce B2B
Según Forrester Research, el 57% de los ejecutivos de B2B dijeron que su principal inversión en tecnología era para una plataforma de comercio electrónico. Sin embargo, decidir en qué solución...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/6-funcionalidades-imprescindibles-de-ecommerce-b2b
Winning CX With a 4-D Customer Experience Strategy
One thing is very clear from the conversations at LSNA 2018: customer experience is still at the top of everyone’s mind. A number of our partners and customers shared stories about how they are...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/winning-cx-with-a-4-d-customer-experience-strategy
Content, strategy, marketing, conversion: how does it all fit together?
Following on the upcoming Liferay Commerce, Mattew Draper wrote an excellent blog last month on the importance of connecting content and commerce. He made a solid case for building both sides on a...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/content-strategy-marketing-conversion-how-does-it-all-fit-together-
Redesigning the Liferay Mobile Events App
At Liferay, we have regular events across the world, including France, Germany, Brazil and, of course, North America. Each event needs a dedicated marketing site and mobile experience, with diverse...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/redesigning-the-liferay-mobile-events-app
The What and Why of Customer Data Platforms
As part of the vision for Liferay Analytics Cloud, product manager Jon Lee did a deep dive into customer data platforms and why companies need them as part of their digital strategies. With the...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/the-what-and-why-of-customer-data-platforms
Transforming Autonomous Vehicle Production with Big Data
Aptiv, formerly called Delphi, sees themselves as a company that addresses urban mobility challenges. When you look at population increases that are coming in the next decade, it becomes clear that...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/transforming-autonomous-vehicle-production-with-big-data
What’s Coming for Web Experience Management in Liferay DXP
Due to our portal-heritage platform, web experience management has always been a little different in Liferay DXP. At LSNA, Angelo Youn shared the latest features for building web experiences in...
https://www-cdn.liferay.com/es/web/guest/blog/liferay-experience/what-s-coming-for-web-experience-management-in-liferay-dxp
How Dropbox Ensures Success for Its Partner Portal
At Liferay, we hear over and over from our customers that partners are a critical component of their success. To that end, being able to deliver an exceptional partner experience is just as...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/how-dropbox-ensures-success-for-its-partner-portal
Optimizing Business Processes With Form-Based Applications
Sometimes when we take pictures, we surface small pieces of what we’re experiencing. But the world we see is much bigger than the pictures we take. There’s a huge opportunity within business...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/optimizing-business-processes-with-form-based-applications
Artificial Intelligence and Effective Learning in Industry 4.0
Think back to when modern, digital technology didn’t exist. How did we do our jobs? People would go to work, do the same thing every day, and if they built up enough experience, they would be...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/artificial-intelligence-and-effective-learning-in-industry-4-0
Content, Strategy, Marketing, Conversion
Following the release of Liferay Commerce, Matthew Draper wrote an excellent blog on the importance of connecting content and commerce. He made a solid case for building both sides on a single...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/content-strategy-marketing-conversion
5 Problemas de Gestão de TI: Resolva-os com um software DXP
A idade moderna dos negócios digitais traz novas possibilidades e desafios relacionados à eficiência da gestão de TI, o que diz respeito à forma que uma empresa gerencia seus recursos tecnológicos...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/5-problemas-de-gestao-de-ti-resolva-os-com-um-software-dxp

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