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Document · By Junko Teramoto On Jul 8, 2021 2:56 PM

Create Distribution Efficiency with a 360-degree View of Your Customer 1 Introduction Receiving customized recommendations and contents on-demand is the new norm, and that trend is...

Blogs Entry · By Mylena Monte On Jun 25, 2025 10:28 AM

A self-service portal can improve customer experience and free up your employees to concentrate on more complex, higher-value tasks. It’s undeniable that there has been a significant shift when it...

Document · By Karim El ghaidi On Jun 23, 2021 7:13 AM

Liferay DXP for Financial Services The Future of Banking 1 Introduction Customer intelligence is a key indicator of the profitability of a financial organization. It’s not enough to offer...

Blogs Entry · By Emily Liu On Jun 17, 2021 5:12 AM

Breakups are hard, even when it’s just breaking up with a technology that you’ve come to be comfortable with. Though it isn’t the same as a “traditional” relationship, trying to walk away from an...

Blogs Entry · By Mylena Monte On Jun 25, 2025 9:42 AM

COVID-19 has transformed much about the world, but it hasn’t shifted the need for your business to have a strong, resilient, and positive work culture. As businesses grapple with new pressures to...

Blogs Entry · By Emily Liu On Jun 3, 2021 3:07 PM

At Disney, magical experiences and pixie dust are expected, but not at a global B2B enterprise software company. Matt Poladian, VP of People at Liferay, found that spark in unexpected places when...

Document · By Karim El ghaidi On Jun 4, 2021 7:40 AM

Place Self Service at the Core of Loan Origination Processes 1 Introduction This whitepaper will address customer portals and the general concept of digital self-service, focusing on the...

Document · By Karim El ghaidi On Jun 4, 2021 7:24 AM

Customer Experience A Critical Differentiator for Financial Organizations 1 Introduction This article will consider how customer behavior in the financial services industry is changing as...

Blogs Entry · By Emily Liu On Jun 3, 2021 2:32 PM

“You know how mama eagles train their babies to fly? They throw them out of the nest. If they aren’t able to spread their wings to fly, the mother catches them before they crash and repeats the...

Blogs Entry · By Sylvina Luu On Jun 3, 2021 10:44 AM

Employee mental health has long been understood as a vital ingredient in building a healthy and productive workplace. Just as employees need to be physically well to work at their best, poor mental...

Blogs Entry · By Sylvina Luu On Jun 3, 2021 9:54 AM

The key to building relationships with vendors that are mutually beneficial, strong, and durable is being able to provide them with an experience that is always efficient and personalised. Vendor...

Document · By Anabel von Keitz On May 31, 2021 9:31 AM

A digital reckoning is taking place in the insurance industry. Why self-service technology is integral to the insurance customer journey Self-service and digital technologies do more than...

Blogs Entry · By Sylvina Luu On May 31, 2021 2:30 AM

There was a time in the past when operational efficiency was the sole concern of manufacturing enterprises. A year into the COVID-19 pandemic, those concerns have only exacerbated, with restricted...

Blogs Entry · By Sylvina Luu On May 31, 2021 2:19 AM

As employees begin going back into the office and other places begin to reopen as normal, workers are not always going to be as enthusiastic for that to happen as their employers might have hoped....

Document · By Anabel von Keitz On May 28, 2021 8:16 AM

6 Must-Have Features for an Insurance Customer Self-Service Portal 1 Introduction According to a report from Microsoft, 90% of global customers expect brands or organizations to have an...

Document · By Trachelle Tanner On May 26, 2021 10:06 AM

Customer Lifetime Value: Repeat Business is Your Path to Profitability 1 Abstract Many industrial B2B companies don’t understand their customer lifetime value (CLV) or why it’s important....

Blogs Entry · By Sylvina Luu On May 20, 2021 12:42 PM

There are significant differences between the purchase journeys of B2C and B2B customers. Self-service is an option that has been around in B2C retail circles for quite some time but up until...

Blogs Entry · By Sylvina Luu On May 20, 2021 12:24 PM

For well over a century, the modern office workplace paradigm has remained unchallenged. While online technologies contributed to a recent rise in the number of freelancers who follow a “work from...

Blogs Entry · By Sylvina Luu On May 13, 2021 11:55 AM

B2B e-commerce businesses are expected to be the biggest area of e-commerce growth in the next four years, with 73% of today’s B2B buyers being millennials who typically prefer online purchasing,...

Blogs Entry · By Sylvina Luu On May 13, 2021 11:30 AM

In 2021, the writing is on the wall for B2B enterprises – survival during a global pandemic requires a digital presence. Business as usual, involving sales reps and face-to-face consultations, will...