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Document · By Karim El ghaidi On Jun 4, 2021 7:24 AM

Customer Experience A Critical Differentiator for Financial Organizations 1 Introduction This article will consider how customer behavior in the financial services industry is changing as...

Document · By Anabel von Keitz On May 31, 2021 9:31 AM

A digital reckoning is taking place in the insurance industry. Why self-service technology is integral to the insurance customer journey Self-service and digital technologies do more than...

Document · By Anabel von Keitz On May 28, 2021 8:16 AM

6 Must-Have Features for an Insurance Customer Self-Service Portal 1 Introduction According to a report from Microsoft, 90% of global customers expect brands or organizations to have an...

Document · By Trachelle Tanner On May 26, 2021 10:06 AM

Customer Lifetime Value: Repeat Business is Your Path to Profitability 1 Abstract Many industrial B2B companies don’t understand their customer lifetime value (CLV) or why it’s important....

Document · By Karim El ghaidi On May 11, 2021 12:39 PM

3 Ways Financial Organizations Can Enhance Their Digital Customer Service Strategy 1 Introduction As we move into a post-pandemic world, investing in customer satisfaction will become a...

Document · By Emily Liu On May 6, 2021 6:37 AM

3 Customer Experience Strategies You’re Missing 1 The battlefield to win your customer’s business is fraught with opposition that only seems to grow more powerful by the day. Customer...

Document · By Emily Liu On May 3, 2021 10:18 AM

How You Can Turn Customer Service into a Profit Center Minimize Your Cost-to-Serve While Maximizing Customer Satisfaction liferay.com | 1 Cost to Run Your Customer Support Center QTY DESC...

Web Content Article · By Gilbert Schwartmann On Sep 9, 2021 11:35 AM

George Washington University gw_ci_bsc_2c (1).jpg The Need for a More Efficient System for Researchers Since 1972, the Biostatistics Center (BSC) at the Milken Institute School of Public Health...