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Blogs Entry · By Abigail Pettit On Sep 3, 2025 6:14 PM

Key Takeaways Although the public services industry has made progress in digitalization, the sector is still slow to adopt and innovate new technologies and reach citizens effectively. The primary...

Blogs Entry · By Christoph Ebert On Jun 6, 2025 3:33 AM

Citizens today expect smoother, faster, and friendlier online experiences, just like when they shop online. They want to request a birth certificate from their smartphone, file their income tax...

Blogs Entry · By Marta Dueñas González On May 11, 2023 5:24 AM

Note: This article was last updated on September 3, 2025, to ensure all information is up-to-date.   Key Takeaways Rising expectations, falling trust: Citizens increasingly want digital,...

Blogs Entry · By Marta Dueñas González On Mar 1, 2023 3:48 AM

In a context where the Private Sector is having a great influence on all of us, expectations are rising and we expect to have the same capabilities as citizens, businesses, or public employees in...

Blogs Entry · By Marta Dueñas González On Nov 16, 2022 5:15 AM

Public administration recently experienced unprecedented digital acceleration due to the pandemic, which created a period of urgency for the implementation of online services. Now, the challenge is...

Blogs Entry · By Marta Dueñas González On Oct 24, 2022 3:45 AM

Fallen Behind Around the world, central and local governments are struggling with providing digital public services. To move towards digital-first models, it is necessary to know where to start and...