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What You’re Missing for an IDEA Compliant Website
Federal agencies are being held to the same standards of engaging digital experiences as those found on consumer sites. With the 21st Century Integrated Experience Act (IDEA), it’s mandatory that...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/what-you-re-missing-for-an-idea-compliant-website
The Importance of Connecting Content and Commerce
As modern customers gain greater control over their own experiences and become less likely to be influenced by online vendors, companies must change their approach to digital commerce. Much like...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/the-importance-of-connecting-content-and-commerce
Creating a Complete B2B Experience Beyond the Cart
B2B e-commerce continues to grow. Since 2018, electronic channels have accounted for over 50% of business to business transactions and over $1 trillion dollars in sales. Over 75% of distributors...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/creating-a-complete-b2b-experience-beyond-the-ca-1
What Government Agencies Need to Improve Digital Citizen Experience
The verdict is in: while many businesses understand the importance of digital customer experience, government institutions have been slow to implement similar tactics for their customers: citizens....
https://www-cdn.liferay.com/web/guest/blog/customer-experience/what-government-agencies-need-to-improve-digital-citizen-experience
Working Together to Fight Against COVID-19
In the midst of the uncertainties caused by COVID-19, we have still seen so much good. We are constantly amazed by what our innovative teams and customers have been able to accomplish in these...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/working-together-to-fight-against-covid-19
Three Intranet Examples That Optimize How You Do Business
Intranets are the unsung heroes of successful enterprises. An effectively designed intranet can not only improve corporate communications and enable employee collaboration but also optimize...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/three-intranet-examples-that-optimize-how-you-do-business
Getting through COVID-19 Together with Liferay
With the global health and economic situation developing quickly, here is an update on how Liferay is responding to the crisis. In one of our company-wide meetings last year, I talked about how...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/getting-through-covid-19-together-with-liferay
Why Great B2B Customer Experiences are More Important Than Ever
With 67% of people reporting that their standards for customer experience (CX) have never been higher, it’s no wonder that companies of all types are choosing to invest in CX. Modern, personalized...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/why-great-b2b-customer-experiences-are-more-important-than-ever
20 Important Statistics About B2B Customer Experience in 2020
The B2B customer experience (CX) has fundamentally shifted due in large part to expectations set by the scale and frequency of B2C experiences. Fluent in the world of online shopping, consumers...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/20-important-statistics-about-b2b-customer-experience-in-2020
The 2020 Gartner Critical Capabilities for Digital Experience Platforms: A Liferay Perspective
It’s with pleasure that we note Liferay received the highest scores among evaluated vendors for both B2B and B2E use cases in the 2020 Critical Capabilities for Digital Experience Platforms*. What...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/the-2020-gartner-critical-capabilities-for-digital-experience-platforms-a-liferay-perspective
What Manufacturers Need to Change to Support a Servitization Strategy
The buzz around the emerging trend of servitization has left many manufactuers wondering, “what is servitization and why is it important?” The definition of servitization is the shifting of...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/what-manufacturers-need-to-change-to-support-a-servitization-strategy
A Behind the Scenes Look at One Companys Digital Transformation
Years of research on digital transformation have shown that success rates of these projects tend to be very low; less than 30% actually succeed. It can be especially challenging for companies with...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/a-behind-the-scenes-look-at-one-companys-digital-transformation
Top 5 Customer Portal Examples 2020
How much does a single negative experience cost your business? Research has shown that people are willing to pay on average $1,506 to cancel contracts early, due to a single bad experience. In...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/top-5-customer-portal-examples-2020
Turn Your B2B Portal into a Competitive Advantage
While B2B customer experiences differ from those of B2C, customers have begun to expect the same personalised and intuitive experiences they’ve grown accustomed to from B2B companies. Meeting these...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/turn-your-b2b-portal-into-a-competitive-advantage
Turn Your B2B Portal into a Competitive Advantage
While B2B customer experiences differ from those of B2C, customers have begun to expect the same personalized and intuitive experiences they’ve grown accustomed to from B2B companies. Meeting these...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/turn-your-b2b-portal-into-a-competitive-advanta-1
Why Businesses Need an API-Driven Strategy
Delivering great digital experiences only grows more difficult year after year. Today, a single web or mobile transaction crosses an average of 35 different technology systems or components,...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/why-businesses-need-an-api-driven-strategy
5 Customer Experience Predictions for Manufacturers
Manufacturers are increasingly being called upon to integrate customer centricity into product, customer and service life cycles. As customer expectations continue to evolve, businesses will need...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/5-customer-experience-predictions-for-manufacturers
Commerce Business 101: How to Write an RFP for B2B Companies
Digital experiences in B2B commerce have been rapidly outpaced by B2C standards. While B2C companies are racing to provide more personalized and intuitive interactions, many B2B companies are still...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/commerce-business-101-how-to-write-an-rfp-for-b2b-companies
How to Increase Partner Portal User Adoption
Even though partner portals are meant to create opportunities to streamline sales processes, empower partners and establish competitive advantages, 80% of partner portals still end up unpopular and...
https://www-cdn.liferay.com/web/guest/blog/business-partner-experience/how-to-increase-partner-portal-user-adoption
4 Challenges in Moving to Digital Insurance
A recent PwC report indicated that 44% of insurance leaders surveyed did not believe existing insurers would survive in their current form. The industry is shifting at a rate that threatens the...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/4-challenges-in-moving-to-digital-insurance
Four Questions to Check the Health of Your Intranet
When’s the last time you really measured whether your employees find value in the company intranet? Often, intranets are rolled out across enterprises and only updated as necessary — for instance,...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/four-questions-to-check-the-health-of-your-intranet
How to Choose the Right Intranet Software
There are dozens of intranet software options available for companies, and choosing the right one can be a challenge, especially for those who are launching an intranet for the first time. Any...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/how-to-choose-the-right-intranet-software
How to Personalize Experiences at Scale with Liferay DXP
Personalization is nothing new but rather becoming the norm for customer experience. Of the millennials and GenZers polled in a recent survey, 75% expect connected processes, seamless handoffs...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/how-to-personalize-experiences-at-scale-with-liferay-dxp
How E-Commerce in Manufacturing is a Game Changer
E-commerce in manufacturing reflects a paradigm shift from pure transactions to experience-driven commerce. Purchasing parts or products online is nothing new, but many of the legacy systems used...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/how-e-commerce-in-manufacturing-is-a-game-chang-1
3 New Features to Manage Bulk Digital Assets with Liferay DXP 7.2
Digital assets have become a significant part of our everyday experience; we consume and interact with photos, audio files, content and ads. However, the seemingly exponential growth of these...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/3-new-features-to-manage-bulk-digital-assets-with-liferay-dxp-7-2
How E-Commerce in Manufacturing is a Game Changer
E-commerce in manufacturing reflects a paradigm shift from pure transactions to experience-driven commerce. Purchasing parts or products online is nothing new, but many of the legacy systems used...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/how-e-commerce-in-manufacturing-is-a-game-chang-2
Why the Insurance Industry Needs Omnichannel
Think omnichannel is just a tech industry buzzword? Think again. Insurers are increasingly turning to personalized and omnichannel experiences—providing customers with a seamless experience across...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/why-the-insurance-industry-needs-omnichannel
Why the Insurance Industry Needs Omnichannel
Think omnichannel is just a tech industry buzzword? Think again. Insurers are increasingly turning to personalized and omnichannel experiences—providing customers with a seamless experience across...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/why-the-insurance-industry-needs-omnichann-1
Enhancing DevOps Culture with Liferay DXP
This blog is based on a 2018 Liferay Symposium North America talk given by Liferay Experience Cloud SM Lead Security Officer, Jonathan Lundy. For organizations that have implemented an agile...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/enhancing-devops-culture-with-liferay-dxp
Conquering Three Common Intranet Search Challenges with Liferay DXP
Difficulty with intranet search is a common pain point within companies – resulting in loss of productivity and employee frustrations. According to a study done by Nintex of 1,000 full-time...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/conquering-three-common-intranet-search-challenges-with-liferay-dxp
Liferay Experience Cloud SM: Breaking the Barriers of Time and Project Constraints
Moving to the cloud is top of mind for many enterprises, as is the security, installation process, and other key issues that come along with the decision. The long-term benefits of operating on the...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/liferay-experience-cloud-sm-breaking-the-barriers-of-time-and-project-constraints
Liferay DXP Cloud: Breaking the Barriers of Time and Project Constraints
Moving to the cloud is top of mind for many enterprises, as is the security, installation process, and other key issues that come along with the decision. The long-term benefits of operating on the...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/liferay-dxp-cloud-breaking-the-barriers-of-time-and-project-constrain-1
8 Exceptional Customer Portal Examples
Note: This article was last updated September 2025. Key Takeaways Investing in a customer portal solution can help improve retention rates and increase profits. Customers should be able to use the...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/exceptional-customer-portal-examples
The Benefits of Liferay for Digital Workplace Development
Given today’s tight labor market, businesses of all kinds are looking to find ways to make their workforces more efficient and increase employee satisfaction. One of the best ways to accomplish...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/the-benefits-of-liferay-for-digital-workplace-development
Pros and Cons of B2B E-Commerce
Though the growing importance of e-commerce for B2B is well known, many manufacturers and distributors are still weighing the pros and cons of moving their B2B channel to a digital solution in...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/pros-and-cons-of-b2b-e-commerce
Introducing Liferay Commerce 1.1
After months of research, design and development, Liferay Commerce 1.1 is released and available worldwide. We’ve added a brand new B2B accelerator and several features to address some of the...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/introducing-liferay-commerce-1-1
Why Your Business Needs to Move to the Cloud
Adopting a cloud strategy in the next year should be a top priority for enterprises wanting to stay competitive. Gartner predicts that by 2020, cloud will increasingly be the default option for...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/why-your-business-needs-to-move-to-the-cloud
Data Analysis Techniques for Enterprises
With every Google search, every purchase and every digital interaction, more and more data is produced; in fact 90% of all the data in the world was generated in the last two years alone. With...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/data-analysis-techniques-for-enterprises
The Power of Portals and Open Source Development
Often mischaracterized as archaic relics from the 1990s, portals today serve as the foundation for personalized content experiences and underpin the communication and collaboration efforts of large...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/the-power-of-portals-and-open-source-development
Leveraging Liferay DXP for Personalization in Intranets
Creating a personalized experience for your employees is more than a nice-to-have in today’s digitally empowered workplace. According to Gartner research, “Leaders driving intranet initiatives must...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/leveraging-liferay-dxp-for-personalization-in-intranets

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