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3 Tactics for CX Leaders to Reduce Customer Service Costs
The pandemic has only made customers more selective about the digital experiences they want to receive. More than 60% of customers will defect after one bad experience, up 22% from 2021. So with...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/cx-leaders-reduce-customer-service-costs
3 Tactics for IT Teams to Reduce Customer Service Costs
With rising inflation costs and increasing customer expectations, delivering effective customer experiences is becoming more costly and time-consuming. But this is not just a priority for...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/it-teams-reduce-customer-service-costs
How Data Can Help Create Amazing Digital Experiences
Amazing digital experiences are essential when attracting and retaining customers. Without it, you’ll fail to keep up with today’s reality and slow your customer growth. To keep up with the...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/amazing-digital-experiences-with-data
Boost Your Business With Customer Experience Strategy
A customer experience strategy is not just a plan to improve the customer experience in isolation, it’s also a roadmap for your company to grow into the future. In this article, let’s take a look...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/customer-experience-strategy
19 Stats to Improve B2B Financial Customer Experience in 2022
Among many industries, financial services has been under immense pressure to modernize their services and offerings in order to retain younger and more tech-savvy clients, and commercial...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/19-stats-to-improve-b2b-financial-customer-experience-in-2022
8 Best Practices for Insurance Digital Transformation Maturity in 2023 and Beyond
Digital transformation maturity has progressed significantly in the past decade. In the beginning, many organizations relied on traditional business models and legacy systems. Over time, however,...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/8-best-practices-insurance-digital-transformation-maturity-2023-beyond
Top 10 Customer Portal Trends
Note: This article was last updated on November 7, 2025, to ensure all information is up-to-date. A customer portal enables your customers and internal teams to maximize efficiency. Discover the...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/top-10-customer-portal-trends
Enhancing the Digital Customer Experience for Telco Organizations
The modern customer expects many things from telecommunications companies — convenience, simplicity, intuitiveness, trustworthiness, and more. Two such expectations in particular, however, must be...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/enhancing-digital-customer-experience-for-telco-organizations
Citizen Experience: 46 Key Statistics Driving the Transformation in the Public Sector
Note: This article was last updated on September 3, 2025, to ensure all information is up-to-date.   Key Takeaways Rising expectations, falling trust: Citizens increasingly want digital,...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/citizen-experience-46-key-statistics-driving-the-transformation-in-the-public-sector
Manufacturing Q&A: 5 Reasons Your Business Needs a Customer Portal
In today’s competitive market, manufacturers have to overcome a number of obstacles before they can successfully offer efficient and seamless digital experiences to both their customers and...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/infographic-manufacturing-questionnaire-5-reasons-your-business-needs-a-customer-portal
Partner Pulse: Insights on Digital Innovation in the CEE Region
Central and Eastern Europe is abuzz with digital transformation. For this first edition of our new interview series, Partner Pulse, we've asked Liferay partners bitlife and Webtown about their take...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/partner-pulse-insights-on-digital-innovation-in-the-cee-region
20+ Employee Experience Trends 2025 and Beyond
Note: This article was last updated Oct 2025. Key Takeaways: Employee success remains critical to organizational success, so leaders must consider how they can continue to deliver positive...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/20-employee-experience-trends-2025-and-beyond
The Future of B2B Commerce in 2030
Note: This article was last updated September 2025.   Key Takeaways B2B ecommerce is becoming smarter, more connected, and more expansive. B2B organizations need to adapt their digital channels...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/the-future-of-b2b-commerce-in-2030
The State of the Art in Shipping: A Seamless Experience for Customers and Businesses
When it comes to skyrocketing customer expectations, the transport and logistics sector is no exception. Gone are the days of tiresome phone calls, endless email chains, and a lack of transparency...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/the-state-of-the-art-in-shipping
Looking Back and Looking Ahead: What’s Happening with Enablement at Liferay
2024 was an exciting year for me at Liferay. I joined the Liferay Enablement team, an incredible group of professionals who I can confidently call Liferay rockstars. Under the leadership of the...
https://www-cdn.liferay.com/web/guest/blog/category/looking-back-and-looking-ahead-what-is-happening-with-enablement-at-liferay
5 Supply Chain Trends Every Business Should Watch in 2025
Note: This article was last updated August 22, 2025. Key Takeaways: Trends that will impact supply chain management in 2025 include key trends such as the rise of AI technology, supply chain...
https://www-cdn.liferay.com/web/guest/blog/category/5-supply-chain-trends-every-business-should-watch-in-2025
How to Navigate Tariff Uncertainty in 2025
With higher tariffs, changing trade policies, and rising geopolitical tensions, your organization has to be strategic about how to mitigate some of these challenges to ensure the viability of your...
https://www-cdn.liferay.com/web/guest/blog/category/how-to-navigate-tariff-uncertainty
Empower Technical Teams: The No-Code/Low-Code Evolution of Data Sets
Understanding the Evolution of Data Sets Given the sheer amount of structured data organizations have, finding a way to manage it effectively is critical. In Liferay DXP, we use a feature called...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/empower-technical-teams-the-no-code-low-code-evolution-of-data-sets
What Exactly Is Modern Application Development in Liferay?
A New Development Paradigm These days, developing in Liferay DXP looks very different from even just a few years ago. Plugins, for instance, used to be the best thing since Windows 95. (In fact,...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/what-exactly-is-modern-application-development-in-liferay
How to Achieve Digital Agility for Your Website
Note: This article was last updated on August 1, 2025, to ensure all information is up-to-date. Key Takeaways Digital agility is mission-critical. Without flexible, modern systems, your site...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/how-to-achieve-digital-agility-for-your-website
What Is an Enterprise Website? Don’t Neglect These Essential Elements
Note: This article was last updated on August 13, 2025.   Key Takeaways Exceptional website experiences are the standard, not the exception. A Content Management System (CMS) is software that...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/are-you-neglecting-these-3-essential-elements-of-an-enterprise-website
Partner Pulse: Protiviti on Digital Transformation in the Middle East
In this edition of our Partner Pulse interview series, we’re joined by Adib Ibrahim, Managing Director, and Saranga Pani, Director at Protiviti. Protiviti is a global consulting firm and a wholly...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/partner-pulse-protiviti-digital-transformation-middle-east
6 Steps to Bridge Cultures and Code: How DXPs Smooth Post-M&A Integration
Mergers and acquisitions (M&As) promise growth and opportunity — and major organizational change. The real work usually begins after the deal closes. You’ve got two teams, two cultures – and a...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/6-steps-to-bridge-cultures-and-code-how-dxps-smooth-post-m-a-integration
Partner Pulse: Solteq on Digital Growth and DXP Strategy
For this edition of Partner Pulse, we sat down with Sacha Helfenstein, the Head of Advisory at Liferay partner Solteq. From his vantage point as a “digital Sherpa,” Sacha shares how Solteq, a...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/partner-pulse-solteq-digital-growth-and-dxp-strategy
4 Ways You Can Improve CX with Digital Self-Service
Across industries 81% of customers attempt to solve their own questions first before reaching out to a live representative, according to Harvard Business Review. What these customers are met with...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/4-ways-you-can-improve-cx-with-digital-self-service
Digital Self-Service Explained In 230 Characters
What is Digital Self-Service? Digital self-service or self-service is the overarching term for customer service tactics that empower users to independently resolve issues or answer questions...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/digital-self-service-explained-in-230-characters
Liferay DXP 7.3: A Game-Changer for B2B Organizations
The early 2000s brought us MySpace, the iPod, and The Lord of the Rings movie franchise. At the same time, one developer would also create a framework that could produce multiple websites in a...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/liferay-dxp-7-3-a-game-changer-for-b2b-organizations
Celebrating 2 Years of Liferay DXP Cloud
On October 9th, 2018 we published a press release announcing the launch of Liferay DXP Cloud. Since then, a lot of things happened and we are excited to celebrate our 2-year anniversary today....
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/celebrating-2-years-of-liferay-dxp-clo-1
6 Must-Have B2B E-Commerce Features
According to Forrester Research, 57% of B2B executives said that their top planned technology investment was for an e-commerce platform; however, deciding which solution to invest in can be...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/6-must-have-b2b-e-commerce-features
16 Awesome Web Portal Examples
Note: This article was last updated on August 19, 2025. Key Takeaways Web portals are a type of online platform designed to deliver a unified, personalized experience for any specific audience,...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/16-awesome-web-portal-examples
Rise of the Modern Intranet: Becoming a Workplace Hero
Does the term “intranet” conjure up nightmares of cluttered file sharing or a never-ending page of links that make it impossible to find what you need? According to Forrester, this poor user...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/rise-of-the-modern-intranet-becoming-a-workplace-hero
How to Increase Employee Engagement with a DXP
Even though employees may be present at the office, they might not be putting energy or passion into their work. These disengaged employees are more common than one may think; more than half of...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/how-to-increase-employee-engagement-with-a-dxp
Rise of the Modern Intranet: Becoming a Workplace Hero
Does the term “intranet” conjure up nightmares of cluttered file sharing or a never-ending page of links that make it impossible to find what you need? According to Forrester, this poor user...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/rise-of-the-modern-intranet-becoming-a-workplace-he-1
Manufacturing in 2020 and Beyond- Becoming Data-Driven
As if manufacturers weren’t already concerned about evolving technologies and industry standards, COVID-19 has only added more pressure to search for ways to protect their businesses from further...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/manufacturing-in-2020-and-beyond-becoming-data-driven
What You’re Missing for an IDEA Compliant Website
Federal agencies are being held to the same standards of engaging digital experiences as those found on consumer sites. With the 21st Century Integrated Experience Act (IDEA), it’s mandatory that...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/what-you-re-missing-for-an-idea-compliant-website
The Importance of Connecting Content and Commerce
As modern customers gain greater control over their own experiences and become less likely to be influenced by online vendors, companies must change their approach to digital commerce. Much like...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/the-importance-of-connecting-content-and-commerce
Creating a Complete B2B Experience Beyond the Cart
B2B e-commerce continues to grow. Since 2018, electronic channels have accounted for over 50% of business to business transactions and over $1 trillion dollars in sales. Over 75% of distributors...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/creating-a-complete-b2b-experience-beyond-the-ca-1
What Government Agencies Need to Improve Digital Citizen Experience
The verdict is in: while many businesses understand the importance of digital customer experience, government institutions have been slow to implement similar tactics for their customers: citizens....
https://www-cdn.liferay.com/web/guest/blog/customer-experience/what-government-agencies-need-to-improve-digital-citizen-experience
Working Together to Fight Against COVID-19
In the midst of the uncertainties caused by COVID-19, we have still seen so much good. We are constantly amazed by what our innovative teams and customers have been able to accomplish in these...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/working-together-to-fight-against-covid-19
Three Intranet Examples That Optimize How You Do Business
Intranets are the unsung heroes of successful enterprises. An effectively designed intranet can not only improve corporate communications and enable employee collaboration but also optimize...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/three-intranet-examples-that-optimize-how-you-do-business
Getting through COVID-19 Together with Liferay
With the global health and economic situation developing quickly, here is an update on how Liferay is responding to the crisis. In one of our company-wide meetings last year, I talked about how...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/getting-through-covid-19-together-with-liferay
Why Great B2B Customer Experiences are More Important Than Ever
With 67% of people reporting that their standards for customer experience (CX) have never been higher, it’s no wonder that companies of all types are choosing to invest in CX. Modern, personalized...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/why-great-b2b-customer-experiences-are-more-important-than-ever
20 Important Statistics About B2B Customer Experience in 2020
The B2B customer experience (CX) has fundamentally shifted due in large part to expectations set by the scale and frequency of B2C experiences. Fluent in the world of online shopping, consumers...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/20-important-statistics-about-b2b-customer-experience-in-2020
The 2020 Gartner Critical Capabilities for Digital Experience Platforms: A Liferay Perspective
It’s with pleasure that we note Liferay received the highest scores among evaluated vendors for both B2B and B2E use cases in the 2020 Critical Capabilities for Digital Experience Platforms*. What...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/the-2020-gartner-critical-capabilities-for-digital-experience-platforms-a-liferay-perspective
What Manufacturers Need to Change to Support a Servitization Strategy
The buzz around the emerging trend of servitization has left many manufactuers wondering, “what is servitization and why is it important?” The definition of servitization is the shifting of...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/what-manufacturers-need-to-change-to-support-a-servitization-strategy
A Behind the Scenes Look at One Companys Digital Transformation
Years of research on digital transformation have shown that success rates of these projects tend to be very low; less than 30% actually succeed. It can be especially challenging for companies with...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/a-behind-the-scenes-look-at-one-companys-digital-transformation
Top 5 Customer Portal Examples 2020
How much does a single negative experience cost your business? Research has shown that people are willing to pay on average $1,506 to cancel contracts early, due to a single bad experience. In...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/top-5-customer-portal-examples-2020
Turn Your B2B Portal into a Competitive Advantage
While B2B customer experiences differ from those of B2C, customers have begun to expect the same personalised and intuitive experiences they’ve grown accustomed to from B2B companies. Meeting these...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/turn-your-b2b-portal-into-a-competitive-advantage
Turn Your B2B Portal into a Competitive Advantage
While B2B customer experiences differ from those of B2C, customers have begun to expect the same personalized and intuitive experiences they’ve grown accustomed to from B2B companies. Meeting these...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/turn-your-b2b-portal-into-a-competitive-advanta-1
Why Businesses Need an API-Driven Strategy
Delivering great digital experiences only grows more difficult year after year. Today, a single web or mobile transaction crosses an average of 35 different technology systems or components,...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/why-businesses-need-an-api-driven-strategy
5 Customer Experience Predictions for Manufacturers
Manufacturers are increasingly being called upon to integrate customer centricity into product, customer and service life cycles. As customer expectations continue to evolve, businesses will need...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/5-customer-experience-predictions-for-manufacturers
Commerce Business 101: How to Write an RFP for B2B Companies
Digital experiences in B2B commerce have been rapidly outpaced by B2C standards. While B2C companies are racing to provide more personalized and intuitive interactions, many B2B companies are still...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/commerce-business-101-how-to-write-an-rfp-for-b2b-companies
How to Increase Partner Portal User Adoption
Even though partner portals are meant to create opportunities to streamline sales processes, empower partners and establish competitive advantages, 80% of partner portals still end up unpopular and...
https://www-cdn.liferay.com/web/guest/blog/business-partner-experience/how-to-increase-partner-portal-user-adoption
4 Challenges in Moving to Digital Insurance
A recent PwC report indicated that 44% of insurance leaders surveyed did not believe existing insurers would survive in their current form. The industry is shifting at a rate that threatens the...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/4-challenges-in-moving-to-digital-insurance
Four Questions to Check the Health of Your Intranet
When’s the last time you really measured whether your employees find value in the company intranet? Often, intranets are rolled out across enterprises and only updated as necessary — for instance,...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/four-questions-to-check-the-health-of-your-intranet
How to Choose the Right Intranet Software
There are dozens of intranet software options available for companies, and choosing the right one can be a challenge, especially for those who are launching an intranet for the first time. Any...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/how-to-choose-the-right-intranet-software
How to Personalize Experiences at Scale with Liferay DXP
Personalization is nothing new but rather becoming the norm for customer experience. Of the millennials and GenZers polled in a recent survey, 75% expect connected processes, seamless handoffs...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/how-to-personalize-experiences-at-scale-with-liferay-dxp
How E-Commerce in Manufacturing is a Game Changer
E-commerce in manufacturing reflects a paradigm shift from pure transactions to experience-driven commerce. Purchasing parts or products online is nothing new, but many of the legacy systems used...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/how-e-commerce-in-manufacturing-is-a-game-chang-1
3 New Features to Manage Bulk Digital Assets with Liferay DXP 7.2
Digital assets have become a significant part of our everyday experience; we consume and interact with photos, audio files, content and ads. However, the seemingly exponential growth of these...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/3-new-features-to-manage-bulk-digital-assets-with-liferay-dxp-7-2
How E-Commerce in Manufacturing is a Game Changer
E-commerce in manufacturing reflects a paradigm shift from pure transactions to experience-driven commerce. Purchasing parts or products online is nothing new, but many of the legacy systems used...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/how-e-commerce-in-manufacturing-is-a-game-chang-2

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