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7 raisons pour lesquelles nos clients choisissent Liferay DXP
L’une des questions que l’on nous pose le plus souvent chez Liferay est la suivante : « Comment être sûr que Liferay DXP est le choix le mieux adapté à notre problématique ? » Nous avons compilé...
https://www-cdn.liferay.com/es/web/guest/blog/liferay-experience/7-raisons-pour-lesquelles-nos-clients-choisissent-liferay-dxp
Transformando la Experiencia del Cliente con UX Design e Inteligencia Artificial
“La convergencia entre el diseño de Experiencia del Usuario (UX) y la Inteligencia Artificial (IA) para impulsar la excelencia en la atención al cliente es una herramienta poderosa para crear...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/transformando-la-experiencia-del-cliente-con-ux-design-e-inteligencia-artificial
Der Digitale Zwilling und sein Mehrwert für die digitale Transformation – Wie Leistritz neue Maßstäbe setzt
Der Digitaler Zwilling in der Industrie Ein Digitaler Zwilling in der Industrie ist eine virtuelle Repräsentation eines physischen Objekts, Systems oder Prozesses. Diese digitale Kopie spiegelt den...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/leistritz-digitaler-zwilling-und-sein-mehrwert-fuer-die-digitale-transformation
5 Ways to Improve Citizen Experiences in the Public Sector
Citizens are looking for convenient, secure, and fast digital services, like what they experience from the private sector. But a recent study from Deloitte found that across 13 countries, customer...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/5-ways-to-improve-citizen-experiences-in-the-public-sector
3 Keys to Success with AI
Business leaders are all racing to get to the top with artificial intelligence (AI), but how can they make this journey successfully? Although personalization might have been the hot topic a few...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/3-keys-to-success-with-ai
3 táticas para líderes de CX reduzirem os custos de atendimento ao cliente
A pandemia tornou os clientes mais seletivos quando se trata das experiências digitais que desejam receber, revelando que mais de 60% dos clientes irão embora após uma experiência ruim, um aumento...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/3-taticas-para-lideres-de-cx-reduzirem-os-custos-de-atendimento-ao-cliente
Resilienz und Agilität – digitale und kulturelle Transformation meistern
Die Begriffe Resilienz, Agilität und Digitalisierung sind nicht erst 2020 – mit Beginn der Pandemie – zu Schlagworten avanciert. Sie sind aber in der Reaktion auf die disruptiven Ereignisse, die...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/mit-resilienz-und-agilitaet-transformation-meistern
O trabalho dos meus sonhos está na Liferay
A realidade é que não há uma definição única e concreta do que é exatamente a carreira dos sonhos. Muitas vezes, até mesmo a definição da tão sonhada carreira — e logo aquela que parece tão certa —...
https://www-cdn.liferay.com/es/web/guest/blog/liferay-experience/o-trabalho-dos-meus-sonhos-na-liferay
Transformação digital industrial: por que usar uma DXP?
Cada setor tem uma relação diferente com a transformação digital, mas o setor industrial tem requisitos incomparáveis. Afinal, é o setor responsável por criar e distribuir os produtos necessários...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/por-que-usar-uma-dxp
Verbesserte Kundenerlebnisse und höhere Kundenbindung im Bankwesen
Banken müssen sich mit ihren Dienstleistungen von einer wachsenden Anzahl an Wettbewerbern abheben. Heute haben Kunden eine breite Palette von Möglichkeiten, ihre Bankgeschäfte zu erledigen. Sie...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/digitale-kundenerlebnisse-und-kundenbindung-im-bankwesen
Banca personalizada para ventas cruzadas y adicionales
¿Qué es la banca personalizada y cómo crea nuevas oportunidades de venta cruzada y adicional? Estas son algunas cuestiones clave que deberías saber. En 2001, un estudio de Bain & Company determinó...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/banca-personalizada-para-ventas-cruzadas-y-adicionales
Why Enabling Autonomous Maintenance is Critical for Great Aftersales Experiences in Manufacturing
For companies in the manufacturing sector, product alone is no longer a sufficient differentiator. While current B2B preferences are shifting toward a more B2C-like experience, it’s becoming...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/enabling-autonomous-maintenance-critical-for-great-aftersales-experiences-manufacturing
An Insider Look at the Future of Digital Experience in Japan
Note: This interview has been edited and condensed. Following the lift of business travel restrictions in autumn 2022, CEO Bryan Cheung visited the Liferay Japan office in celebration of the...
https://www-cdn.liferay.com/es/web/guest/blog/liferay-experience/an-insider-look-at-the-future-of-digital-experience-in-japan
Welche Hindernisse stehen der Entwicklung digitaler Bürgerservices entgegen?
Digitaler Rückstand in der öffentlichen Verwaltung Weltweit bemühen sich öffentliche Verwaltungen um die Bereitstellung digitaler Bürgerservices. Doch um sich in Richtung eines...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/hindernisse-der-entwicklung-digitaler-buergerservices
How Can You Use ChatGPT to Reduce Costs and Improve Customer Experience in the Automotive Industry?
In recent years, few technology innovations have created the amount of buzz and hype that currently surrounds ChatGPT, the conversational AI created by OpenAi. And it doesn’t take long to realize...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/how-can-chatgpt-reduce-costs-and-improve-customer-experience-in-automotive-industry
5 Signs It's Time to Break Up with Your Customer Portal
1. Your Customer Service Team is Overwhelmed. Customers are submitting more tickets or calls than your customer service team can handle, many of which for what should be straightforward...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/5-signs-it-s-time-to-break-up-with-your-customer-portal
Por que e como personalizar a CX no setor industrial
A indústria é um dos setores mais importantes da economia global. Embora os fabricantes enfrentem desafios que outras empresas talvez nunca tenham que imaginar, os clientes deles têm muitas das...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/por-que-e-como-personalizar-a-cx-no-setor-industrial
Digitaler Handel – die Herausforderungen im B2B
Die globalen Ereignisse der vergangenen Jahre haben viele Unternehmen auf der ganzen Welt dazu gebracht, ihre digitale Transformation zu beschleunigen – so auch im Bereich Handel. Die...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/digitaler-handel-herausforderungen-im-b2b
7 Customer Experience trends to expect by 2025 in Financial Services
Business resilience and customer-centric experience are two of the biggest challenges most industries are facing since digitalization became part of our day-to-day routine. The economically active...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/7-customer-experience-trends-to-expect-by-2025-in-financial-services
10 Keys to Building the Public Sector Technology Journey
In a context where the Private Sector is having a great influence on all of us, expectations are rising and we expect to have the same capabilities as citizens, businesses, or public employees in...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/10-keys-to-building-the-public-sector-technology-journey
Breaking Barriers: How Low Code is Empowering Business Users in Manufacturing
In today’s highly dynamic and competitive marketplace, it’s crucial for manufacturers to be agile and adaptable in order to succeed. Manufacturing organizations need to be able to respond quickly...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/breaking-barriers-how-low-code-is-empowering-business-users-in-manufacturing
¿Por qué el autoservicio es fundamental para ofrecer una gran experiencia postventa en el sector manufacturing?
Para las empresas del sector industrial, el producto por sí solo ya no es un diferenciador que aporte valor. Aunque las preferencias B2B actuales están cambiando hacia una experiencia más parecida...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/-por-que-el-autoservicio-es-fundamental-para-ofrecer-una-gran-experiencia-postventa-en-el-sector-manufacturing-
7 tendencias de experiencia del cliente para 2025 en el sector financiero
La resiliencia empresarial y la experiencia centrada en las necesidades de los clientes son dos de los mayores retos a los que se enfrentan la mayor parte de las organizaciones, independientemente...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/7-tendencias-de-experiencia-del-cliente-para-2025-en-el-sector-financiero
8 Best Practices for Insurance Digital Transformation Maturity in 2023 and Beyond
Digital transformation maturity has progressed significantly in the past decade. In the beginning, many organizations relied on traditional business models and legacy systems. Over time, however,...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/8-best-practices-insurance-digital-transformation-maturity-2023-beyond
Elementi fondamentali per la trasformazione digitale nel settore pubblico
Come si presenta il futuro della trasformazione digitale nella Pubblica Amministrazione? Questo tipo di transizione richiede di ripensare completamente il sistema in termini di visione, esperienza,...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/elementi-fondamentali-per-la-trasformazione-digitale-nel-settore-pubblico
Que signifient les termes Low-code et No-code ?
Le développement Low-code et No-code consiste à créer des applications plus rapidement sans pour autant avoir des connaissances approfondies en codage. Cette méthode est particulièrement importante...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/que-signifient-low-code-et-no-code
PaaS vs SaaS — Quelle est la différence ?
SaaS, PaaS, que signifient ces acronymes ? Laissez-nous vous aider à comprendre l'intérêt de chaque offre cloud pour votre entreprise.   Quelle est la différence entre le SaaS et le PaaS ? Le PaaS,...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/difference-paas-vs-saas
Quali sono gli ostacoli strutturali al cambiamento verso la digitalizzazione dei servizi pubblici?
Chi è rimasto indietro   In tutto il mondo, i governi centrali e locali hanno difficoltà a fornire servizi pubblici digitali. Per passare modelli digital-first, è necessario sapere da dove...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/quali-sono-gli-ostacoli-strutturali-al-cambiamento-verso-la-digitalizzazione-dei-servizi-pubblici-
3 façons de réduire les coûts du service client pour les responsables de l'Expérience Client (CX)
Depuis la pandémie, les clients sont plus sélectifs concernant leurs expériences digitales. Plus de 60 % d'entre eux ne feront plus de nouvelle tentative après une seule mauvaise expérience, soit...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/3-facons-de-reduire-les-couts-du-service-client
10 Elementi chiave per costruire il percorso tecnologico del settore pubblico
In un contesto in cui tutti siamo fortemente influenzati dal settore privato, le aspettative si alzano e si richiedono le stesse funzionalità anche come cittadini, imprese o dipendenti del settore...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/10-elementi-chiave-per-costruire-il-percorso-tecnologico-del-settore-pubblico
Top 10 Customer Portal Trends
Keeping customers happy is essential to maintaining a healthy business. But recent disruptions like the global pandemic and economic uncertainty have made that harder than ever to achieve as...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/top-10-customer-portal-trends
Enhancing the Digital Customer Experience for Telco Organizations
The modern customer expects many things from telecommunications companies — convenience, simplicity, intuitiveness, trustworthiness, and more. Two such expectations in particular, however, must be...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/enhancing-digital-customer-experience-for-telco-organizations
Las 10 principales tendencias en portales de clientes de 2023
Siempre se ha dicho que hacer felices a tus clientes hará crecer tu negocio pero, los últimos acontecimientos como la pandemia o la incertidumbre económica, han hecho esta tarea más difícil de...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/las-10-principales-tendencias-en-portales-de-clientes-de-2023
Die 10 wichtigsten Kundenportal-Trends für 2023
Glückliche Kunden sind das Fundament eines erfolgreichen Unternehmens. In jüngster Zeit haben einschneidende Entwicklungen wie die weltweite Pandemie und wirtschaftliche Instabilität jedoch dazu...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/die-10-wichtigsten-kundenportal-trends-fur-2023
¿Son las intranets importantes para la transformación digital?
A pesar de que muchas empresas ya utilizan algún tipo de intranet para su organización interna, esta solución es frecuentemente pasada por alto en las conversaciones sobre transformación digital....
https://www-cdn.liferay.com/es/web/guest/blog/employee-experience/-son-las-intranets-importantes-para-la-transformacion-digital
¿Cómo crear el mejor portal del empleado?
El proceso de creación del portal ideal empieza por la empatía La transformación digital está modificando profundamente la sociedad y, por consiguiente, las empresas y la forma como gestionan sus...
https://www-cdn.liferay.com/es/web/guest/blog/employee-experience/-como-crear-el-mejor-portal-del-empleado
Gartner Critical Capabilities para las Plataformas de Experiencia Digital 2020: una perspectiva acerca de Liferay
Nos alegra anunciar que Gartner ha asignado a Liferay la valoración más alta frente a otros proveedores del mercado en lo que se refiere a casos de uso de experiencias B2B y B2E en su informe de...
https://www-cdn.liferay.com/es/web/guest/blog/liferay-experience/-gartner-critical-capabilities-para-las-plataformas-de-experiencia-digital-2020-una-perspectiva-acerca-de-liferay
The 2020 Gartner Critical Capabilities for Digital Experience Platforms: A Liferay Perspective
It’s with pleasure that we note Liferay received the highest scores among evaluated vendors for both B2B and B2E use cases in the 2020 Critical Capabilities for Digital Experience Platforms*. What...
https://www-cdn.liferay.com/es/web/guest/blog/liferay-experience/the-2020-gartner-critical-capabilities-for-digital-experience-platforms-a-liferay-perspective-1
¿Cómo la transformación digital contrarresta la desaceleración del sector del seguro?
El sector del seguro en todo el mundo se encuentra inmerso en un proceso de evolución, marcado por la transformación digital, y la influencia que las nuevas tecnologías tienen en la sociedad. Estas...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/-como-la-transformacion-digital-contrarresta-la-desaceleracion-del-sector-del-seguro
Das optimale Lieferantenportal: Alles, was Sie wissen müssen
Ein modernes Lieferantenportal kann ein wichtiges Instrument für die Pflege der Beziehung mit Ihren Lieferanten sein. Lieferantenportale ermöglichen direkten und transparenten Informationsaustausch...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/-das-optimale-lieferantenportal-alles-was-sie-wissen-mussen

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