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Three Digital Transformation Lessons Financial Services Can Learn From Other Industries
This is part two of a three-part series, based on insights found in the benchmark report Assessing the Digital Landscape for Financial Institutions: How to Lead the Charge With People and...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/three-digital-transformation-lessons-financial-services-can-learn-from-other-industries
Want Better Customer Experience? Create a Cross-Functional Team
In a recent study, 46% of financial institution executives stated that the number one obstacle to addressing the full customer lifecycle is allowing different business units to own different parts...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/want-better-customer-experience-create-a-cross-functional-team
Can Banks Become Advocates for Millennials? 5 Takeaways From Digital Banking Summit 2016
For three days in New Orleans, attendees to the Digital Banking Summit 2016 sat in on sessions and conversations that covered the most important trends and concerns of digital banking today, from...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/can-banks-become-advocates-for-millennials-5-takeaways-from-digital-banking-summit-2016
Why I Have No Idea if Other Coffee Shops are Good
And Other Benefits of Excellent Customer Experience I must admit, I'm a Starbucks loyalist. The reason is that on top of having flavors that tickle my palette, I know that I’ll be treated with...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/why-i-have-no-idea-if-other-coffee-shops-are-good
Three Key Benefits of Digital Experience Platforms
Business processes driven by customer needs are more than a popular trend; they are the driving factor behind successful digital transformation and company culture shifts. Digital experience...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/three-key-benefits-of-digital-experience-platforms
Connecting Campuses: The Story of University of Maine System
Recently, the University of Maine System went through a digital transformation for their 40,000+ students and faculty. The following post is a composition of thoughts and insights from Daniel...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/connecting-campuses-the-story-of-university-of-maine-system
16 Clever Ways to Achieve Web Personalization
Personalized marketing has become a vital differentiating factor for many businesses. Increasingly, marketers are using their knowledge of the consumer to provide an experience that is unique and...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/16-clever-ways-to-achieve-web-personalization
How Digital Experience Platforms Can Transform Your Business
Recently, Gartner reported that more than half of all organizations they surveyed owned two or more web content management (WCM) solutions. This is indicative of a major problem in digital business...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/how-digital-experience-platforms-can-transform-your-business
Are You Struggling With Cyber Security?
Digital technology has made life much easier for many individuals. From reacquainting with old friends to completing basic financial transactions, our devices and networks have allowed us to...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/are-you-struggling-with-cyber-security-
4 Key Takeaways as Financial Services Go Modular
Since the late 90s, banks and other financial institutions have witnessed a steep decline in customer loyalty. With high fixed costs due to branches and personnel, the traditional options are no...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/4-key-takeaways-as-financial-services-go-modular
Digital Transformation: The Rise of the Digital City
Paul Thompson, Executive Director, and Matt Fulford, Chief Technology Officer at PFIKS DIGITAL INNOVATION, presented a webinar on the impact of digital transformation, referencing the work they...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/digital-transformation-the-rise-of-the-digital-city
5 Critical Things Nobody Tells You About Building a Journey Map
A journey map is like a travel guidebook. It helps translate a particular group of foreign behaviors and motivations into a language you and your organization can understand. Arguably the most...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/5-critical-things-nobody-tells-you-about-building-a-journey-map
How Open Data is Changing the Government
The move toward a stronger, more transparent government might be happening sooner than you think. In March of 2016, President Barack Obama announced the launch of "The Opportunity Project," a new...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/how-open-data-is-changing-the-government
Avoiding 3 Common Pitfalls of Web Personalization
With personalized marketing, marketers can deliver unique experiences for visitors that weren't previously possible. Customers who were once blasted with generic, static messaging can now be on the...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/avoiding-3-common-pitfalls-of-web-personalization
How Micro-Engagements Will Forever Change Customer Experience
In my last post, I introduced the idea of customer experience micro-engagements—targeted, highly personalized interactions—and how persona-driven strategies would soon evolve to those that reflect...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/how-micro-engagements-will-forever-change-customer-experience
What We Learned from 100 Mobile Banking App Reviews
For most of us, everyday banking starts with a mobile app. Who really has time to go to a branch during the week? Apps are the main window through which we see and experience our banks, and what...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/what-we-learned-from-100-mobile-banking-app-reviews
How Financial Technology is Impacting Emerging Markets
For many of us, the advent of mobile technology has profoundly changed our lives. It has rewired the way we socialize, shop, and do business. But in other parts of the world, especially in emerging...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/how-financial-technology-is-impacting-emerging-markets
5 Steps to Delivering Customer Support for the Enterprise
Today, providing great customer experience is a necessity. At every touchpoint along the customer journey, there is potential to make it or break it with your company. Positive interactions will go...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/5-steps-to-delivering-customer-support-for-the-enterprise
A Global University Going Digital: The Story of NYU
Jim Robertson, Director of Digital Communications at NYU, and Andrew Gruhn, Solution Architect at sdg, presented at Liferay Symposium North America 2015. The following post is an edited transcript...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/a-global-university-going-digital-the-story-of-nyu
What is Personalized Marketing?
Personalization is and has always been effective. Dale Carnegie once said, "a person's name is to that person the sweetest and most important sound in any language." In a sense, he was making a...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/what-is-personalized-marketing-
20 Must-Know Stats for Insurers in 2022
The last two years, we’ve experienced a period of unknown risk and a rise in health concerns. This led to more people scrambling to purchase insurance, but were insurers ready to serve these...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/20-must-know-stats-for-insurers-in-2022
Predicciones de transformación digital para 2022 de un ejecutivo de marketing B2B
Los profesionales de marketing no son ajenos al cambio. Ya han operado en un mundo donde las preferencias del cliente están siempre cambiando, la tecnología está en constante evolución y el mercado...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/predicciones-de-transformacion-digital-para-2022-de-un-ejecutivo-de-marketing-b2b
So gelingt eine digitale Markenführung mit Liferay DXP
Die Verwaltung von Corporate Websites ist heute ein Prozess, der in hohem Maße von Zusammenarbeit geprägt ist und an dem häufig Mitarbeiter aus verschiedenen Bereichen beteiligt sind, z. B....
https://www-cdn.liferay.com/es/web/guest/blog/business-partner-experience/liferay-dxp-cms-features
2021 na Liferay: um ano em retrospectiva
Se tem uma coisa que todo mundo pode concordar é que 2021 foi um ano atípico. Aqui na Liferay não foi diferente. Em 2021 completamos 11 anos na América Latina e, com certeza, nosso maior presente...
https://www-cdn.liferay.com/es/web/guest/blog/liferay-experience/2021-na-liferay-um-ano-em-retrospectiva
PaaS vs SaaS — What’s the Difference?
SaaS, PaaS, what do these acronyms mean? Let us help you break down what each cloud offering means for your business. What’s the Difference Between SaaS and PaaS? PaaS and SaaS are just two of the...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/what-s-the-difference-between-saas-and-paas
Warum digitale Transformation eine Voraussetzung für B2B2C ist
Traditionell funktionierten Geschäftsmodelle so: Produkte werden entweder an Unternehmen (B2B) oder direkt an Endkunden (B2C) verkauft. Punkt. Der Raum für Geschäftsmodelle dazwischen war...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/warum-digitale-transformation-eine-voraussetzung-fur-b2b2c-ist
What is Low-Code and No-Code?
Low-code and no-code development are methods for building business applications faster without needing in-depth coding knowledge. This is particularly important in organizations where change...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/what-is-low-code-and-no-code
Portales online del ciudadano una de las claves para la transformación digital de las Administraciones Públicas
Por segundo año consecutivo, La Administración Pública española ha mantenido unos altos niveles de digitalización tanto en los servicios que ofrece a los ciudadanos como en facilitar a los...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/portales-online-del-ciudadano-una-de-las-claves-para-la-transformacion-digital-de-las-administraciones-publicas
So verbessern Finanzdienstleister das Kunden-Onboarding 
Auch nach Corona geht die digitale Transformation in der Finanzbranche mit High-Speed weiter: Die große Mehrheit der Finanzdienstleister werden nach aktuellen Studien auch weiter in...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/so-verbessern-finanzdienstleister-das-kunden-onboarding-
Was ist Low Code und was ist No Code?
Als Low-Code- und No-Code-Entwicklung beschreibt man zwei Entwicklungsmethoden, bei denen Anwendungen schnell und ohne (umfangreiche) Programmierkenntnisse erstellt werden können. Solche Methoden...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/was-ist-low-code-und-was-ist-no-code-
Worin besteht der Unterschied zwischen SaaS und PaaS?
SaaS, PaaS, IaaS – was bedeuten diese Abkürzungen? Wir helfen Ihnen, zu verstehen, wie sich Ihre Geschäftstätigkeiten mit der Inanspruchnahme dieser unterschiedlichen Cloud-Angebote verändern...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/worin-besteht-der-unterschied-zwischen-saas-und-paas-
¿Qué es el low-code/no-code?
El desarrollo low-code y no-code es un método para crear aplicaciones más rápido sin necesidad de conocimientos avanzados de programación. Esto es especialmente importante en organizaciones en las...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/-que-es-el-low-code-no-code
¿Cuál es la diferencia entre SaaS y PaaS?
SaaS, PaaS: ¿qué significan todas estas siglas? Permítenos ayudarte a desglosar lo que estas diferentes ofertas de nube significan para tu empresa. ¿Cuál es la diferencia entre SaaS y PaaS? PaaS y...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/-cual-es-la-diferencia-entre-saas-y-paas
Como melhorar o onboarding de novos clientes no setor de serviços financeiros
Embora a covid-19 tenha incentivado organizações de serviços financeiros a se digitalizarem, essas empresas não têm planos de parar mesmo após a redução dos efeitos da pandemia. Na verdade, 77% das...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/como-melhorar-o-onboarding-de-novos-clientes-no-setor-de-servicos-financeiros
O que é low-code e no-code?
O desenvolvimento low-code e no-code é um método de criação rápida de aplicativos sem a necessidade de conhecimento profundo sobre programação. Ele é particularmente importante em organizações...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/o-que-e-low-code-e-no-code
PaaS X SaaS: Qual a diferença?
SaaS X PaaS: o que significam essas siglas? Vamos ajudar você a decifrar o que essas diferentes ofertas em nuvem significam para sua empresa. Qual é a diferença entre SaaS e PaaS? PaaS e SaaS são...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/paas-x-saas-qual-a-diferenca-
Predicciones de un ejecutivo de marketing B2B para la transformación digital en 2022
Los profesionales del marketing no son ajenos al cambio. Trabajan en un mundo en el que las preferencias de los consumidores cambian constantemente, en el que la tecnología evoluciona sin cesar y...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/predicciones-de-un-ejecutivo-de-marketing-b2b-para-la-transformacion-digital-en-2022
So sieht eine Low-Code-Anwendung in der Praxis aus
Low-Code-Anwendungen sind derzeit voll im Trend. Aus gutem Grund: Bieten Low-Code bzw. häufig sogar No-Code-Konzepte für Unternehmen die Möglichkeit, IT-Entwicklungsprojekte selbst bei einem Mangel...
https://www-cdn.liferay.com/es/web/guest/blog/business-partner-experience/so-sieht-eine-low-code-anwendung-in-der-praxis-aus
Key Employee Experience Trends to Watch in 2022
2021 was a year to focus on digital workplaces and the processes around them. Driven by the pandemic challenges or new competitors, organizations of all sizes are began prioritizing the employee...
https://www-cdn.liferay.com/es/web/guest/blog/employee-experience/employee-experience-trends-2022
Conheça a rotina nada monótona do nosso time de consultoria Global Services
O trabalho com tecnologia, muitas vezes, pode ser associado a uma atividade solitária, executada quase que exclusivamente entre o profissional e seu setup. Mas se engana quem pensa que ficar tanto...
https://www-cdn.liferay.com/es/web/guest/blog/liferay-experience/-a-rotina-nada-monotona-de-consultoria-global-services
Open Source & Customer Experience - zwei ziemlich beste Freunde
Die große Mehrzahl der Unternehmen sieht in der Verbesserung ihrer Customer Experience (CX) den Schlüssel, um ihre digitale Transformation erfolgreich zu meistern. Und dies aus gutem Grund: So...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/open-source-customer-experience-zwei-ziemlich-beste-freunde
How to Provide an Outstanding Omnichannel Customer Experience
It’s no secret that today’s customers seek experiences that make them feel valued. In fact, 80% of customers are more likely to buy from a brand that provides personalised experiences. From our...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/how-to-provide-an-outstanding-omnichannel-customer-experience
Outpace Disruption: 3 Digital Transformation Use Cases for Wealth Management
Digital Transformation has come for the Wealth Management industry and no firm will be left untouched. The Great Wealth Transfer is looming. Massive client behavior changes have already started....
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/outpace-disruption-3-digital-transformation-use-cases-for-wealth-management
The State of Digital Transformation in Wealth Management - 2023
Continued Post-Pandemic Market Uncertainty It’s an understatement to say that the wealth management industry is in the midst of significant change. Between digital transformation and the Great...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/the-state-of-digital-transformation-in-wealth-management
Estadísticas digitales de 2022 que las aseguradoras necesitan saber
En los últimos dos años hemos experimentado un período de riesgo nunca visto y un aumento de la preocupación por la salud. Esto ha hecho que más personas hayan optado por adquirir un seguro, pero...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/estadisticas-digitales-que-las-aseguradoras-necesitan-saber
Why Customer Experience Transformation Should Happen on Liferay DXP
It no longer matters what industry you’re in, how many products your company sells, or how many locations you have. The secret to success in today’s highly competitive and fragmented market lies in...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/why-customer-experience-transformation-should-happen-on-liferay-dxp
Sind klassische Content-Management-Systeme noch zukunftsfähig?
Gehen wir nach den Maßstäben des Internets, so blicken Content-Management-Systeme (CMS) schon auf eine lange, reiche Geschichte zurück. Waren die ersten Websites noch kunstvoll “per Hand”...
https://www-cdn.liferay.com/es/web/guest/blog/business-partner-experience/sind-klassische-content-management-systeme-noch-zukunftsfaehig
Was ist der Unterschied zwischen einem CMS, einem Portal und einer DXP?
In den letzten Jahren haben sich die Tools für die Ermöglichung digitaler Kundenerlebnisse zu leistungsstarken Plattformen weiterentwickelt. Doch was bedeutet dies konkret? Was ist der Unterschied...
https://www-cdn.liferay.com/es/web/guest/blog/business-partner-experience/was-ist-der-unterschied-zwischen-einem-cms-einem-portal-und-einer-dxp-
5 coisas que diretores estratégicos de tecnologia não fazem
"Não existe pior momento para ser um CIO mediano", disse um executivo durante uma conferência recente. Se essa afirmação sozinha não resume a pressão colocada sobre um líder de tecnologia, então as...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/5-coisas-que-diretores-estrategicos-de-tecnologia-nao-fazem
3 Mitos sobre la seguridad en la nube desmentidos
De acuerdo con Informationweek, el 81% de los dueños de negocios dicen que la seguridad es su principal preocupación cuando se trata de la nube. Sin embargo, las empresas pueden estar tranquilas de...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/3-mitos-sobre-la-seguridad-en-la-nube-desmentidos
Dos bisturis aos códigos: conheça um dos nossos Liferayers que transicionou sua carreira
Se eu te falar que recentemente contratamos um cirurgião-dentista como Engenheiro de Software, você acharia estranho? Pensar nisso a alguns anos seria bem esquisito, mas hoje é a realidade de...
https://www-cdn.liferay.com/es/web/guest/blog/liferay-experience/dos-bisturis-aos-codigos
6 Techniken, die Sie für die Personalisierung von Websites beherrschen müssen
Die Personalisierung von Website-Inhalten kann für Unternehmen ein wesentliches Differenzierungsmerkmal sein. Und nicht nur das: Immer mehr Kunden – auch im B2B-Bereich – erwarten heutzutage eine...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/6-techniken-die-sie-fur-die-personalisierung-von-websites-beherrschen-mussen
Was ist "Personalization At Scale"?
Die Personalisierung von Website-Inhalten kann für Unternehmen ein wesentliches Differenzierungsmerkmal sein. Und nicht nur das: Immer mehr Kunden - auch im B2B-Bereich - erwarten heutzutage eine...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/was-ist-personalisierung-at-scale-personalization-at-scale
Mitgliederportale als Startpunkt für die digitale Transformation von Verbänden, Parteien & Institutionen
Verbände, Parteien und Institutionen leisten unverzichtbare Aufgaben in Politik und Gesellschaft. Damit dies weiterhin so bleibt, muss jedoch ihre digitale Anschlussfähigkeit sichergestellt werden....
https://www-cdn.liferay.com/es/web/guest/blog/business-partner-experience/mitgliederportale-als-startpunkt-fuer-die-digitale-transformation
Braucht mein B2B E-Commerce ein PIM?
Der Erfolg von B2B E-Commerce-Angeboten steht und fällt mit der Qualität der dort angezeigten Produktdaten und Produktinformationen. Doch gerade bei komplexen technologischen Produkten lässt die...
https://www-cdn.liferay.com/es/web/guest/blog/business-partner-experience/braucht-mein-b2b-e-commerce-ein-pim-produkt-informations-management
Experiencia del empleado: Tendencias para lograr el éxito en 2022
2021 fue un año de enfoque en espacios de trabajo digitales (también conocidos como digital workplaces en inglés) y los procesos alrededor de estos. Ya sea por los desafíos de la pandemia o por...
https://www-cdn.liferay.com/es/web/guest/blog/employee-experience/experiencia-del-empleado-tendencias-para-lograr-exito-en-2022
Checklist and Step-by-Step-Guide: Paving Your Way to an Optimal Digital Customer Strategy
While digital transformation is a frequently used buzzword, the use of digital technologies to keep an organization relevant in the modern economy is not a made-up trend. Digitization is real, it’s...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/digital-customer-strategy-checklist-step-by-step-guide
Supplier Portal Solutions | Liferay
Manufacturing businesses and their suppliers work in a complex environment that calls for simple, secure, and seamless processes in order to operate efficiently with one another. Without the right...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/supplier-portal-solutions
Top Trends Shaping Student Experience 2022
The experiences which students seek from tertiary education are changing and with it, so too are the demands placed on universities to meet the needs of the modern student. This shift is being...
https://www-cdn.liferay.com/es/web/guest/blog/current-experiences/student-experience-trends-2022
Cómo atraer y fidelizar al nuevo perfil de consumidor de energía
El consumidor actual está siempre conectado, más informado que nunca, y dispuesto a revisar su contrato de suministro eléctrico con mayor interés y frecuencia para adecuarlo a sus necesidades,...
https://www-cdn.liferay.com/es/web/guest/blog/customer-experience/como-atraer-paso-a-paso-y-fidelizar-al-nuevo-perfil-de-consumidor-de-energia-