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Elevating the Mobile Experience
By now, we've heard of the necessity of creating a good experience for our mobile viewers. Yet, we're not always quite sure where to start or what factors should be considered in the process. As a...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/elevating-the-mobile-experience
The Age of the Customer: The Unstoppable Rise of Customer Experience Management
We have entered a defining moment in customer experience—and most people are barely aware it's happening. The convergence of three very different factors is completely redefining how customers are...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/the-age-of-the-customer-the-unstoppable-rise-of-customer-experience-management
What is the Shift Toward Digital Experience?
Today I Learned: The homepage of your website does not count as your digital presence. If you think about the way people interact with companies today, it’s not just through one website or one...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/what-is-the-shift-toward-digital-experience-
Finding the Right Venue for Your Networking Event
It's hard enough to get certain developer types to mingle for even a little while without constantly checking their phones for the best time to make their exit. It can be challenging to plan a...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/finding-the-right-venue-for-your-networking-event
3 Steps to Improving Customer Experience in Insurance
In the race to deliver better customer experiences in the insurance industry, insurance organizations have been pushing hard to get across the finish line but are still lagging behind other...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/3-steps-to-improving-customer-experience-in-insurance
How the US Army Leverages Digital Solutions to Help Soldiers Transition
According to a recent survey conducted by the Pew Research Center, 47% of US soldiers say their transition back into civilian life is very difficult, compared to 21% for pre-9/11 veterans....
https://www-cdn.liferay.com/web/guest/blog/customer-experience/how-the-us-army-leverages-digital-solutions-to-help-soldiers-transition
5 Critical Statistics to Improve Manufacturing Customer Experience in 2022
Manufacturing can no longer be just about creating physical products--customer demand, technology, and now a global pandemic have upended the industry. For manufacturers to keep ahead of these...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/5-critical-statistics-to-improve-manufacturing-customer-experience-in-2022
3 Reasons Why Financial Services Need to Accelerate Digital
“Go Digital or Go Dark” - Companies, irrespective of their sectors, run a great risk in the age of the technological revolution. Consumers prioritise convenience and often will not see the need to...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/financial-services-digital-transformation
B2B Commerce: When does Headless make sense
Recently, there has been a lot of discussion and a fair amount of hype around Headless Commerce. But, what does the concept really mean in practice and is it an approach that makes sense for your...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/b2b-commerce-when-does-headless-make-sense
IIoT Data: From Sensing to Predicting with Liferay and Timbergrove
Abstract In this article, we take a step-by-step look at how a successful Industrial Internet of Things (IIoT) project works—from the data origins (e.g., a physical sensor) to data capture,...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/sensing-predicting-iiot-data-liferay-timbergrove
Liferay Vision: Entering the Future of Liferay Events
When a group of developers huddled together in a conference room of a German hotel to talk about portlet specifications, they wouldn’t have predicted the conversation would be the start to over a...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/liferay-vision-2021
5 Things Strategic Technology Directors Don't Do
“There’s no worse time than now to be an average CIO,” said an executive at a recent conference. If that statement alone doesn’t capture the pressure being placed on a technology leader, then...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/5-things-strategic-technology-directors-don-t-do
How the U.S. Navy Increased User Satisfaction of their Career Resources
The U.S. Navy is one of the most powerful naval forces in the world, with over 870,000 sailors, officers, and specialists. But this impressive workforce also brings with it a daunting challenge: ...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/how-the-u-s-navy-increased-user-satisfaction-of-their-career-resources
3 Ways Digital Workplaces can Increase Employee Engagement
Despite the changes brought on by the one pandemic, one benefit shines through: global employee engagement was at an all time high in 2020 at 68%. Why is it that employee engagement, or the level...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/3-ways-digital-workplaces-can-increase-employee-engagement
3 Customer Portals' Insane ROI
When we think of producing jaw-dropping ROI for the business, improving customer experience is not always a strategy that comes to mind. In fact, many businesses still view customer experience...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/3-customer-portals-insane-roi
What is the Difference Between Using a Point Solution and Holistic Approach for Your Portal Solutions?
In addition to deciding whether to buy or build portal software, IT teams have another critical business decision to make: Is it more beneficial to use a point solution for a portal or use a...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/what-is-the-difference-between-using-a-point-solution-and-holistic-approach-for-your-portal-solutions-
3 Key Considerations For Whether You Build or Buy Portal Software
For IT teams to deliver the best portal solutions for their customers, partners, agents, and employees, they have to carefully consider how to structure the best solution by asking, “do we build an...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/3-key-considerations-for-whether-you-build-or-buy-portal-software
5 Cosas que los directores tecnológicos estratégicos no hacen
“No hay peor momento que ahora para ser un CIO promedio” dijo un ejecutivo en una conferencia reciente. Si esa declaración por sí sola no capta la presión que se ejerce sobre un líder tecnológico,...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/5-cosas-que-los-directores-tecnologicos-estrategicos-no-hacen
4 Key Elements of IIoT Data Management
By 2025, analysts predict that Industrial Internet of Things (IIoT) will generate an economic value of $3.7 trillion, but not all manufacturers are ready to reap these benefits. In order to...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/4-key-elements-of-iiot-data-management
What is B2B2C?
Note: This article was last updated on August 19, 2025. Key Takeaways Business-to-Business-to-Consumer is a business model where businesses serve end customers through a third party. B2B2C models...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/what-is-b2b2c
Benefits of Headless CMS: 7 Reasons to Go Headless
Headless CMSs were born out of new demands of the digital era. Specifically, to meet a business’s need to focus on engaging customers with personalised content through multiple channels at all...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/benefits-of-headless-cms
The Secret to Effective Intranets
This past year, we’ve had to trade in our commutes to the office and lunch with coworkers for make-shift home offices and loungewear. This mass transition to remote working has forced organizations...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/the-secret-to-effective-intranets
The Five Pillars of Digital Transformation in the Australian Government
While government agencies have not historically been early adopters of technology, many of the recent events have proven that traditional systems of governance may no longer be enough to cope with...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/the-five-pillars-of-digital-transformation-in-the-australian-government
6 Ways Modern Intranets Improve Employee Productivity
Even though traditional intranets have been focused on improving collaboration and communication, especially in light of remote working, intranets can play a key role in increasing employee...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/6-ways-modern-intranets-improve-employee-productivity
Digital Transformation During COVID - A Time of Opportunity and Challenges for Universities
In the late 1960s, the phenomenon we now know so well as the internet was officially born in universities – Stanford and UCLA to be precise. Fast forward to 2020 and educational institutions,...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/digital-transformation-during-covid-a-time-of-opportunity-and-challenges-for-universities
2021 Gartner Magic Quadrant Names Liferay as Leader for Digital Experience Platforms
We’re honored to be recognized again as a Leader in the 2021 Gartner Magic Quadrant for Digital Experience Platforms. This inclusion extends Liferay’s record as the only 11-time Leader since the...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/2021-gartner-magic-quadrant-names-liferay-as-leader-for-digital-experience-platforms
Liferay DXP Cloud Multi-Cloud Capabilities
The enterprise cloud computing market has evolved a lot in 2020. Companies are continuing to move workloads from on-premise to the cloud at a rapid pace. At the same time, we see an increase in the...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/liferay-dxp-cloud-multi-cloud-capabilities
Is Personalisation Worth the Hype?
If you’re in the digital space, personalising campaigns is an effective way to get good results. While personalisation can be done in a range of ways, are the results generated worth the amount of...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/is-personalisation-worth-the-hype-
Connecting With Customers in a Work From Home World
It’s no surprise companies are struggling to connect with customers in the new virtual world that’s been forced upon the workforce due to coronavirus. But how are businesses continuing to connect...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/connecting-with-customers-in-a-work-from-home-world
How COVID Has Changed B2B Buying
The way we conduct business has changed in a drastic way this year as a direct result of the COVID-19 pandemic. While the consumer side of this fundamental shift in behaviour tends to receive the...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/how-covid-has-changed-b2b-buying
The Value of Analytics Within a Modern Intranet
In today’s competitive commercial environment, organisations across the globe understand the importance of hiring, developing and retaining the talent within their organisation. As CEOs and HR...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/the-value-of-analytics-within-a-modern-intranet
What is the Purpose of a Knowledge Management System?
Note: This article was last updated on November 7, 2025, to ensure all information is up-to-date. Every day, businesses generate massive volumes of data—from emails and chat threads to analytics...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/what-is-the-purpose-of-a-knowledge-management-system-
Creating Meaningful Customer Experiences
As an established digital experience leader, Liferay’s DXP is designed to encourage positive customer experiences. Driving growth, companies across the globe have achieved alignment with Liferay,...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/creating-meaningful-customer-experiences
Why Marketers Should Care About Headless APIs
Just a few years ago, developing and managing content for a website was a lot simpler. The vast majority of online users were on desktop computers – as a marketer, you could reach everyone using a...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/why-marketers-should-care-about-headless-apis
Is Measurement the Key to Customer Success?
If you want to improve customer satisfaction, engagement and retention, it’s crucial that you understand what your product or service can offer and how you're maximising its potential for the...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/is-measurement-the-key-to-customer-success-
Why is the Employee Experience Just as Important as the Customer Experience?
Many companies prioritise the happiness of their customers and use it as an indication of their success, but often neglect the impact employee experience can have on overall customer satisfaction....
https://www-cdn.liferay.com/web/guest/blog/customer-experience/why-is-the-employee-experience-just-as-important-as-the-customer-experience-
21 Digital Commerce Stats Every B2B Professional Needs to Know in 2021
When we were looking ahead to the future of B2B customer experience last year, we could have never foreseen the massive changes ahead. Many businesses had to quickly change their entire business...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/21-digital-commerce-stats-every-b2b-professional-needs-to-know-in-2021
Hindsight is 2020 Reflections on a Challenging Year
As we wrap up the year, many of us will not be able to celebrate the holidays as usual: hunting for a carefully hidden elf in our Los Angeles office, cheering with wine and panettone in our...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/hindsight-is-2020-reflections-on-a-challenging-year
What is Personalization at Scale
Personalization is not a new concept; however, it’s one that businesses are expected to deliver and compete on. But now businesses are expected to take personalization to the next level, with...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/what-is-personalization-at-scale
Grateful Hearts in Trying Times
This year has been difficult for many, but as we eagerly await for better, healthier days to come, we want to take this holiday season to reflect back on the many things we’re grateful for in an...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/grateful-hearts-in-trying-times

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