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8 Exceptional Customer Portal Examples
Note: This article was last updated September 2025. Key Takeaways Investing in a customer portal solution can help improve retention rates and increase profits. Customers should be able to use the...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/exceptional-customer-portal-examples
Conoce la nueva Formación Oficial de Liferay: Back-End Developer, DevOps, Upgrading to Liferay DXP, y más.
En Liferay sabemos que nuestros usuarios hoy se enfrentan a nuevos retos que presentan las últimas tendencias en evolución digital y en experiencia del cliente. Por eso, hemos renovado nuestra...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/conoce-la-nueva-formacion-oficial-de-liferay-back-end-developer-devops-upgrading-to-liferay-dxp-y-mas-
The Benefits of Liferay for Digital Workplace Development
Given today’s tight labor market, businesses of all kinds are looking to find ways to make their workforces more efficient and increase employee satisfaction. One of the best ways to accomplish...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/the-benefits-of-liferay-for-digital-workplace-development
Pros and Cons of B2B E-Commerce
Though the growing importance of e-commerce for B2B is well known, many manufacturers and distributors are still weighing the pros and cons of moving their B2B channel to a digital solution in...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/pros-and-cons-of-b2b-e-commerce
Cómo unificar todos los elementos de comercio digital en una sola plataforma
Después de meses de investigación, diseño y desarrollo, lanzamos globalmente Liferay Commerce 1.1. Hemos añadido un nuevo acelerador B2B y varias funcionalidades para hacer frente a las necesidades...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/como-unificar-todos-los-elementos-de-comercio-digital-en-una-sola-plataforma
Como a Experiência Mobile Atende à Demanda Omnichannel?
Do desktop para o celular, passando pelo smartwatch, continuando na smart tv, na loja física e voltando ao desktop. À medida que os pontos de contato da jornada do cliente se multiplicam, cresce o...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/como-a-experiencia-mobile-atende-a-demanda-omnichannel-
Introducing Liferay Commerce 1.1
After months of research, design and development, Liferay Commerce 1.1 is released and available worldwide. We’ve added a brand new B2B accelerator and several features to address some of the...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/introducing-liferay-commerce-1-1
5 maneras eficientes para mejorar la experiencia de usuario de tu intranet
Uno de los principales objetivos de las intranets corporativas es agilizar y facilitar las tareas diarias de los empleados a través de una experiencia de usuario moderna. Para ello es necesario...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/5-maneras-eficientes-para-mejorar-la-experiencia-de-usuario-de-tu-intranet
Why Your Business Needs to Move to the Cloud
Adopting a cloud strategy in the next year should be a top priority for enterprises wanting to stay competitive. Gartner predicts that by 2020, cloud will increasingly be the default option for...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/why-your-business-needs-to-move-to-the-cloud
O que Você Precisa Saber sobre a LGPD
Dados são a força vital que potencializam os negócios modernos e a atual transformação digital. E mais dados significam ferramentas de análise mais inteligentes, o que gera melhores produtos, atrai...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/o-que-voce-precisa-saber-sobre-a-lgpd
5 Insights Para Sua Estratégia de DevOps
Time to market acelerado, demanda constante por inovação e feedback contínuos são fatores que estão direcionando a rápida transformação na forma de entregar aplicações. A estrutura de colaboração e...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/5-insights-para-sua-estrategia-de-devops
Data Analysis Techniques for Enterprises
With every Google search, every purchase and every digital interaction, more and more data is produced; in fact 90% of all the data in the world was generated in the last two years alone. With...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/data-analysis-techniques-for-enterprises
Como Escolher um CMS Open Source
No últimos anos, tem aumentado o número de empresas que procuram um softwares open source (SSO), ou softwares de código aberto, para substituir suas soluções próprias. Isso acontece,...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/como-escolher-um-cms-open-source
Best Practices for Managing a Single Content Repository
For large enterprises with global teams, managing digital assets effectively is a daunting task. Content is often stored in disparate repositories, requiring employees to upload assets multiple...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/best-practices-for-managing-a-single-content-repository
5 estrategias para acompañar la velocidad del Front-end en 2019
El universo front-end vive cada semana actualizaciones y novedades que son rápidamente adoptadas por el mercado. Por ello, el desarrollador de este área necesita estar preparado para adaptarse de...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/5-estrategias-para-acompanar-la-velocidad-del-front-end-en-2019
UX e APIs: O Futuro dos Bancos Tradicionais
Atualmente, os bancos digitais estão em constante mudança, fazendo com que o futuro dessa indústria pareça um pouco incerto. No entanto, algo que aparece como certo é que as agências físicas irão...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/ux-e-apis-o-futuro-dos-bancos-tradicionais
Una excelente experiencia del cliente B2B. Más importante que nunca.
¿Te acuerdas de tu primera compra online? Tal vez fue un libro, un CD de música o incluso un vuelo de bajo coste. Recuerdo bien mis primeros pasos para abrazar el comercio digital. La oferta de...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/una-excelente-experiencia-del-cliente-b2b-mas-importante-que-nunca-
Cinque problemi di gestione IT risolti con le piattaforme di Digital Experience
Nell’era digitale moderna, le aziende sono alla ricerca di soluzioni efficaci che rispondano alle esigenze di clienti e dipendenti. Come evidenziato da Gartner nel Magic Quadrant for Digital...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/cinque-problemi-di-gestione-it-risolti-con-le-piattaforme-di-digital-experience
Criando um Site de Sucesso com Liferay DXP 7.1
Com o aumento do número de canais para interações com os clientes, ter um site robusto ainda continua sendo um aspecto fundamental para uma estratégia de marketing e presença online de uma empresa....
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/criando-um-site-de-sucesso-com-liferay-dxp-7-1
Tres desafíos de comunicación que tu intranet puede resolver
Difícilmente hay una compañía que no luche para lograr una comunicación efectiva en el entorno de trabajo. De hecho, 86% de los ejecutivos citan la comunicación ineficaz como la razón para los...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/tres-desafios-de-comunicacion-que-tu-intranet-puede-resolver
Estratégias Front-End Para 2019
Se no universo front-end cada semana pode trazer novidades que são rapidamente adotadas pelo mercado, o desenvolvedor da área precisa estar preparado para se adaptar de forma ágil e com precisão. O...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/estrategias-front-end-para-2019
La importancia de conectar contenidos y commerce
A medida que los clientes modernos obtienen mayor control sobre sus experiencias y son menos influenciables por los proveedores online hacen que las empresas deban cambiar su enfoque de comercio...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/la-importancia-de-conectar-contenidos-y-commerce
The Power of Portals and Open Source Development
Often mischaracterized as archaic relics from the 1990s, portals today serve as the foundation for personalized content experiences and underpin the communication and collaboration efforts of large...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/the-power-of-portals-and-open-source-development
E-commerce e contenuti? Devono essere connessi!
A mano a mano che gli utenti acquisiscono maggiore controllo sulle loro esperienze e sono meno influenzabili dalle aziende online, è necessario che queste ultime modifichino il proprio approccio...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/e-commerce-e-contenuti-devono-essere-connessi-
Transformar los servicios públicos a través de la mejora de la experiencia
Los servicios digitales son la manera de demostrar que los órganos públicos pueden ofrecer un servicio de calidad a la vez que abren los caminos para futuras interacciones con los ciudadanos. En...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/transformar-los-servicios-publicos-a-traves-de-la-mejora-de-la-experiencia
Leveraging Liferay DXP for Personalization in Intranets
Creating a personalized experience for your employees is more than a nice-to-have in today’s digitally empowered workplace. According to Gartner research, “Leaders driving intranet initiatives must...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/leveraging-liferay-dxp-for-personalization-in-intranets
Como Escolher Seu E-Commerce B2B
De acordo com pesquisa da Forrester Research, 57% dos executivos B2B dizem que sua principal necessidade de investimento em tecnologia é em uma plataforma de e-commerce. Apesar de muitos executivos...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/como-escolher-seu-e-commerce-b2b
Cómo conseguir incrementar la fidelización del cliente en la era digital
La era de la transformación digital ha ayudado a las empresas a comprender y a conectarse mejor con sus audiencias objetivo, gracias a los insights obtenidos de novedosas funcionalidades como: el...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/como-conseguir-incrementar-la-fidelizacion-del-cliente-en-la-era-digital
6 Técnicas de análisis de datos útiles para empresas
Es un hecho que las organizaciones hoy se están ahogando debido al volúmen de datos que tienen a su alcance provenientes de canales como websites, aplicaciones móviles, portales, redes sociales,...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/6-tecnicas-de-analisis-de-datos-utiles-para-empresas
5 Previsioni sulla Customer Experience per il Settore Manifatturiero
Ai produttori viene sempre di più richiesto di integrare la centralità del cliente nei cicli di vita di prodotti, clienti e servizi. Poiché le aspettative dei clienti continuano a evolversi, le...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/5-previsioni-sulla-customer-experience-per-il-settore-manifatturiero
Top 5 Customer Portal Examples 2020
How much does a single negative experience cost your business? Research has shown that people are willing to pay on average $1,506 to cancel contracts early, due to a single bad experience. In...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/top-5-customer-portal-examples-2020
Turn Your B2B Portal into a Competitive Advantage
While B2B customer experiences differ from those of B2C, customers have begun to expect the same personalised and intuitive experiences they’ve grown accustomed to from B2B companies. Meeting these...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/turn-your-b2b-portal-into-a-competitive-advantage
Turn Your B2B Portal into a Competitive Advantage
While B2B customer experiences differ from those of B2C, customers have begun to expect the same personalized and intuitive experiences they’ve grown accustomed to from B2B companies. Meeting these...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/turn-your-b2b-portal-into-a-competitive-advanta-1
5 Previsões para o Setor de Manufatura
  As empresas de manufatura estão cada vez mais sendo demandadas para integrar o “customer centricity” com os ciclos de vida do produto, cliente e serviço. À medida que as expectativas dos...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/5-previsoes-para-o-setor-de-manufatura
Por Que Adotar uma Estratégia de API?
Entregar experiências digitais excelentes vem se tornando mais difícil a cada ano. Hoje, uma simples transação na web ou via mobile passa, em média, por 35 sistemas diferentes de tecnologias ou...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/por-que-adotar-uma-estrategia-de-api-
5 Predicciones sobre la experiencia del cliente para fabricantes industriales
Cada vez más los fabricantes están obligados a ubicar al cliente en el centro de los ciclos de vida de producto, de gestión y de servicio. A medida que las expectativas de los clientes continúen...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/5-predicciones-sobre-la-experiencia-del-cliente-para-fabricantes-industriales
Convierte tu portal B2B en ventaja competitiva
Si bien las experiencias de cliente B2B son distintas de las experiencias B2C, los clientes ya esperan de las segundas las mismas experiencias personalizadas e intuitivas que se han acostumbrado a...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/convierte-tu-portal-b2b-en-ventaja-competitiva
Hindsight is 2020 Reflections on a Challenging Year
As we wrap up the year, many of us will not be able to celebrate the holidays as usual: hunting for a carefully hidden elf in our Los Angeles office, cheering with wine and panettone in our...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/hindsight-is-2020-reflections-on-a-challenging-year
What is Personalization at Scale
Personalization is not a new concept; however, it’s one that businesses are expected to deliver and compete on. But now businesses are expected to take personalization to the next level, with...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/what-is-personalization-at-scale
Global Quark es el primero en recibir el sello DXP Cloud Specialized Partner en México
Global Quark es el primer partner del ecosistema Liferay en México en ganar el sello DXP Cloud Specialized Partner. El reconocimiento posiciona a la empresa como un referente para las grandes...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/global-quark-es-el-primero-en-recibir-el-sello-dxp-cloud-specialized-partner-en-mexico
Grateful Hearts in Trying Times
This year has been difficult for many, but as we eagerly await for better, healthier days to come, we want to take this holiday season to reflect back on the many things we’re grateful for in an...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/grateful-hearts-in-trying-times
So verbessern Sie mit einer DXP das Mitarbeiter-Engagement
Selbst wenn Mitarbeiter im Büro (körperlich) anwesend sind, investieren sie nicht immer ausreichend Energie oder Leidenschaft in ihre Arbeit. Solch demotivierte Mitarbeitende sind zahlreicher, als...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/so-verbessern-sie-mit-einer-dxp-das-mitarbeiter-engagement
So steigert ein innovatives Intranet die Produktivität von Remote-Work
In den letzten Monaten haben Millionen von Mitarbeitenden begonnen, von zu Hause aus zu arbeiten. Der Grund: Einschränkungen aufgrund der COVID-19-Pandemie. Diese Veränderung führte insbesondere...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/so-steigert-ein-innovatives-intranet-die-produktivitat-von-remote-work
3 Ejemplos de Portales de Autoservicio Eficaces
Para fines de 2020, Gartner predice que el 85% de todas las interacciones de servicio al cliente comenzarán con el autoservicio. De hecho, muchas empresas esperan implementar portales de...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/3-ejemplos-de-portales-de-autoservicio-eficaces
Criando uma Experiência B2B Completa
O e-commerce B2B continua crescendo. Desde 2018, os canais eletrônicos foram responsáveis por mais de 50% das transações B2B e mais de 1 trilhão de dólares em vendas. Mais de 75% dos distribuidores...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/criando-uma-experiencia-b2b-completa
6 Funcionalidades Imprescindibles de Ecommerce B2B
Según Forrester Research, el 57% de los ejecutivos de B2B dijeron que su principal inversión en tecnología era para una plataforma de comercio electrónico. Sin embargo, decidir en qué solución...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/6-funcionalidades-imprescindibles-de-ecommerce-b2b
6 Elementos dos Melhores Softwares para Portal do Cliente
O que clientes modernos esperam de suas experiências digitais? Eles desejam experiências responsivas, que engajem e sejam fáceis de usar em todos os pontos de contato. Portais do cliente são uma...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/6-elementos-dos-melhores-softwares-para-portal-do-cliente
¿Qué es el Agile Inception?
Las metodologías ágiles ayudan a las empresas a entregar resultados frecuentes, generando más valor para los clientes. Hay distintas maneras de utilizarlas, diferentes abordajes y varias opciones...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/-que-es-el-agile-inception-
Resolvendo qualquer problema com o Design Sprint
O Design Sprint é uma metodologia criada pelo Google, agregando elementos de gestão estratégica, inovação, ciências do comportamento, design e mais. Juliana do Vale, líder de UX Design na...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/resolvendo-qualquer-problema-com-o-design-sprint
Die Ärmel hochkrempeln – auch in schwierigen Zeiten
Dieses Jahr war ein Jahr voller Herausforderungen. Während wir uns nun gerne von 2020 verabschieden und uns auf ein besseres 2021 freuen, ist Weihnachten eine Zeit, um über die vielen Dinge...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/die-armel-hochkrempeln-auch-in-schwierigen-zeiten
La importancia de las ¿intranets?
El mundo laboral y empresarial ha venido sufriendo importantes transformaciones. El trabajo se ha convertido en una actividad cada vez más dinámica. Los modelos de organización han cambiado, y...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/la-importancia-de-las-intranets-
La importancia de conectar contenido y comercio electrónico
A medida que los clientes modernos adquieren mayor control sobre las experiencias propias y es menos probable que se dejen influenciar por los distribuidores en línea, las empresas deben cambiar el...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/la-importancia-de-conectar-contenido-y-comercio-electronico
Retrospectiva del 2020: reflexiones sobre un año desafiante
Ahora que el 2020 ha acabado, muchos de nosotros no hemos podido celebrar las fiestas a las que estábamos acostumbrados: nuestra fiesta de familia en la oficina o el intercambiando regalos durante...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/retrospectiva-del-2020-reflexiones-sobre-un-ano-desafiante
Is Measurement the Key to Customer Success?
If you want to improve customer satisfaction, engagement and retention, it’s crucial that you understand what your product or service can offer and how you're maximising its potential for the...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/is-measurement-the-key-to-customer-success-
Why is the Employee Experience Just as Important as the Customer Experience?
Many companies prioritise the happiness of their customers and use it as an indication of their success, but often neglect the impact employee experience can have on overall customer satisfaction....
https://www-cdn.liferay.com/web/guest/blog/customer-experience/why-is-the-employee-experience-just-as-important-as-the-customer-experience-
21 Digital Commerce Stats Every B2B Professional Needs to Know in 2021
When we were looking ahead to the future of B2B customer experience last year, we could have never foreseen the massive changes ahead. Many businesses had to quickly change their entire business...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/21-digital-commerce-stats-every-b2b-professional-needs-to-know-in-2021
Tres ejemplos de intranet que optimizan tu manera de hacer negocios
La intranet es el héroe no aclamado de las empresas con éxito. Una intranet diseñada con eficacia, además de mejorar las comunicaciones corporativas y permitir la colaboración de los empleados,...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/tres-ejemplos-de-intranet-que-optimizan-tu-manera-de-hacer-negoci-1
La nueva normalidad requiere experiencias digitales efectivas
La crisis sanitaria que estamos atravesando está teniendo unos efectos económicos y sociales sin precedentes. Vivimos una situación incierta que ha provocado un repentino cambio de lo físico a lo...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/la-nueva-normalidad-requiere-experiencias-digitales-efectivas
Rise of the Modern Intranet: Becoming a Workplace Hero
Does the term “intranet” conjure up nightmares of cluttered file sharing or a never-ending page of links that make it impossible to find what you need? According to Forrester, this poor user...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/rise-of-the-modern-intranet-becoming-a-workplace-hero

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