Navigating the Digital Experience Landscape: Liferay's Position in the 2025 Voice of the Customer for DXPs

Helping organizations build better digital experiences is what we do at Liferay—whether that’s powering customer portals, intranets, or websites. But we also know that what matters most is how our technology works for the people who use it every day. That's why we're sharing insights from the recently published 2025 Gartner® Voice of the Customer for Digital Experience Platforms report. We’re proud to be one of just five vendors to meet the evaluation criteria.

The Voice of the Customer report synthesizes Gartner Peer Insights™ reviews to offer insights for technology and services buyers. This aggregated peer perspective, along with individual detailed reviews, complements Gartner expert research and can play a key role in the buying process. It provides a valuable snapshot of how customers perceive various Digital Experience Platform (DXP) vendors in the market. The report categorizes eligible vendors based on scores for "User Interest and Adoption" (x-axis) and "Overall Experience" (y-axis).

Liferay's Placement in the 2025 Report

Liferay Digital Experience Platform received an overall rating of 4.4 out of 5 stars based on 69 reviews as of April 2025. Furthermore, 83% of reviewers indicated a willingness to recommend Liferay DXP. These numbers reflect the direct experiences of our customers, and we greatly appreciate their feedback.

Understanding the Metrics

The "Voice of the Customer" methodology includes vendors with 20 or more eligible published reviews (and 15 or more ratings for "Capabilities" and "Support/Delivery") during the specified 18-month submission period ending April 30, 2025. Reviews from vendor partners or end users of companies with less than $50M in revenue are excluded from this methodology.

Within the report, Liferay's specific category ratings included:

• Product Capabilities: 4.4/5.0 based on 67 reviews

• Sales Experience: 4.3/5.0 based on 61 reviews

• Deployment Experience: 4.4/5.0 based on 68 reviews

• Support Experience: 4.4/5.0 based on 66 reviews

In our opinion, these ratings are a testament to our ongoing efforts to deliver powerful DXP capabilities and reliable support to our customers.

Our Commitment to You

We are continually innovating and refining our platform to meet the evolving needs of businesses worldwide. We believe the insights from reports like the Gartner Voice of the Customer are invaluable, as they help us understand areas where we excel and opportunities for further improvement from the perspective of those who use our platform daily. We remain committed to our customers, working closely with them to empower them to deliver powerful digital experiences.

A customer from an IT services organization praised Liferay DXP, stating that it’s “easy to understand the product. The product has multiple capabilities that will help with end-to-end DXP including marketplace and CMS. This will be key for many organizations that are looking for minimal development effort and quick GTM."

We encourage you to view all Gartner Peer Insights reviews of Liferay DXP HERE and access the full Voice of the Customer report HERE to gain a deeper understanding of the market landscape and Liferay's position within it.

About Gartner Voice of the Customer:

The “Voice of the Customer” is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution. In this document, only vendors with 20 or more eligible published reviews (and 15 or more ratings for “Capabilities” and “Support/Delivery”) during the specified 18-month submission period are included. Reviews from vendor partners or end users of companies with less than $50M in revenue are excluded from this methodology.