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¿Por qué el sector de seguros necesita ser omnicanal?
¿Crees que la omnicanalidad es solo una palabra de moda del sector tecnológico? Piénsalo una vez más. Las aseguradoras recurren cada vez más a las experiencias personalizadas y omnicanal,...
https://www-cdn.liferay.com/fr/web/guest/blog/customer-experience/-por-que-el-sector-de-seguros-necesita-ser-omnicanal-
Quais os Princípios do Customer Success?
Os modelos de negócios vivem a era da recorrência, um momento em que tudo que se produz tem potencial para ser comercializado como um serviço. Isso está evidente no âmbito do software - nas...
https://www-cdn.liferay.com/fr/web/guest/blog/customer-experience/quais-os-principios-do-customer-success-
5 Signs It’s Time to Break Up With Your Legacy Systems
Breakups are hard, even when it’s just breaking up with a technology that you’ve come to be comfortable with. Though it isn’t the same as a “traditional” relationship, trying to walk away from an...
https://www-cdn.liferay.com/fr/web/guest/blog/current-experiences/5-signs-it-s-time-to-break-up-with-your-legacy-systems
4 formas de mejorar la CX con el autoservicio digital
Según Harvard Business Review, en la mayoría de sectores, el 81% de los clientes intentan resolver sus propias preguntas antes de ponerse en contacto con un representante en directo. La facilidad o...
https://www-cdn.liferay.com/fr/web/guest/blog/current-experiences/4-formas-de-mejorar-la-cx-con-el-autoservicio-digital
Prof. Dr. Gunter Dueck zu Digitalisierung und New Work: New Normal oder lieber Old Normal?
Wie etablieren sich New Work und Digitalisierung in unserer Arbeitswelt? Eine Frage, auf die man vor eineinhalb Jahren eine völlig andere Antwort erhalten hätte als heute. In letzten knapp 14...
https://www-cdn.liferay.com/fr/web/guest/blog/current-experiences/prof-dr-gunter-dueck-zu-digitalisierung-und-new-work-new-normal-oder-lieber-old-normal-
From Disney to Liferay How an HR Leader Found Magic in Unexpected Places
At Disney, magical experiences and pixie dust are expected, but not at a global B2B enterprise software company. Matt Poladian, VP of People at Liferay, found that spark in unexpected places when...
https://www-cdn.liferay.com/fr/web/guest/blog/liferay-experience/from-disney-to-liferay-how-an-hr-leader-found-magic-in-unexpected-places
Warum sich die Arbeit mit Daten im IoT grundlegend ändern muss
Das Internet of Things (IoT) ist schon lange der “Technologie-Hype”-Phase entwachsen. Inzwischen konzentrieren sich Unternehmen, die IoT-Uses-Cases implementieren, zunehmend auf die handfesten...
https://www-cdn.liferay.com/fr/web/guest/blog/current-experiences/warum-sich-die-arbeit-mit-daten-im-iot-grundlegend-andern-muss
From Intern to Full-Time Employee at Liferay: An Inside Look at this IT Company
“You know how mama eagles train their babies to fly? They throw them out of the nest. If they aren’t able to spread their wings to fly, the mother catches them before they crash and repeats the...
https://www-cdn.liferay.com/fr/web/guest/blog/liferay-experience/from-intern-to-full-time-employee-at-liferay-an-inside-look-at-this-it-company
4 Ways to Support Your Employees’ Mental Health
Employee mental health has long been understood as a vital ingredient in building a healthy and productive workplace. Just as employees need to be physically well to work at their best, poor mental...
https://www-cdn.liferay.com/fr/web/guest/blog/liferay-experience/4-ways-to-support-your-employees-mental-health
6 Ways Vendor Portals Help to Strengthen Vendor Communications
The key to building relationships with vendors that are mutually beneficial, strong, and durable is being able to provide them with an experience that is always efficient and personalised. Vendor...
https://www-cdn.liferay.com/fr/web/guest/blog/current-experiences/6-ways-vendor-portals-help-to-strengthen-vendor-communications
[Infografik] So machen Behörden E-Government zu einem digitalen Erlebnis
Das Urteil ist klar und lautet: Während viele Unternehmen um die Bedeutung der digitalen Customer Experience wissen, hat die öffentliche Hand bisher nur zögerlich ähnliche Taktiken für ihre Kunden,...
https://www-cdn.liferay.com/fr/web/guest/blog/customer-experience/-infografik-so-machen-behorden-e-government-zu-einem-digitalen-erlebnis
La Parola ai Partner: Intesys
Oggi incontriamo Alessandro Caso, Partner di Intesys, per scoprire i motivi che l'hanno portato a scegliere Liferay come vendor di riferimento. Nome e cognome Alessandro Caso Professione Digital...
https://www-cdn.liferay.com/fr/web/guest/blog/business-partner-experience/la-parola-ai-partner-intesys
La Parola ai Partner: Innexa
Oggi incontriamo Stefano Lamon, CEO di Innexa, per scoprire i motivi che l'hanno portato a scegliere Liferay come vendor di riferimento. Nome e cognome Stefano Lamon Professione CEO di Innexa La...
https://www-cdn.liferay.com/fr/web/guest/blog/business-partner-experience/la-parola-ai-partner-innexa
5 Reasons Why Manufacturers Need to Accelerate Digital
There was a time in the past when operational efficiency was the sole concern of manufacturing enterprises. A year into the COVID-19 pandemic, those concerns have only exacerbated, with restricted...
https://www-cdn.liferay.com/fr/web/guest/blog/customer-experience/5-reasons-why-manufacturers-need-to-accelerate-digital
Re-Engage Employees in a Post-COVID World
As employees begin going back into the office and other places begin to reopen as normal, workers are not always going to be as enthusiastic for that to happen as their employers might have hoped....
https://www-cdn.liferay.com/fr/web/guest/blog/liferay-experience/re-engage-employees-in-a-post-covid-world
4 Ways to Optimise B2B Customer Experience with Self-Service Portals
There are significant differences between the purchase journeys of B2C and B2B customers. Self-service is an option that has been around in B2C retail circles for quite some time but up until...
https://www-cdn.liferay.com/fr/web/guest/blog/customer-experience/optimise-b2b-customer-experience
Single Customer View Demystified
Today’s customers expect to be known and cared about by companies. While modern online experiences can customize web page layouts and provide customer service representatives with a customer’s...
https://www-cdn.liferay.com/fr/web/guest/blog/customer-experience/single-customer-view-demystified
Cuatro puntos de partida para eliminar los silos dentro de tu empresa
La idea de trabajar dentro de los límites organizacionales de una empresa se remonta a finales de los años 80, con la visión de Jack Welch, el CEO de General Electrics en la época. Al eliminar lo...
https://www-cdn.liferay.com/fr/web/guest/blog/employee-experience/cuatro-puntos-de-partida-para-eliminar-los-silos-dentro-de-tu-empresa
Creando Experiencias de Usuario Consistentes con Liferay Adaptive Media
La página web común de hoy en día es más compleja que nunca en lo que respecta a su programación. En la actualidad, compañías de todos los sectores utilizan imágenes, vídeos y cada vez más...
https://www-cdn.liferay.com/fr/web/guest/blog/liferay-experience/creando-experiencias-de-usuario-consistentes-con-liferay-adaptive-media
Seis tendências de Experiência do Cliente para 2018
O que define uma boa experiência do cliente está em constante transformação devido às constantes mudanças de comportamento do público e o uso de novas tecnologias. Entretanto, embora CX mude com o...
https://www-cdn.liferay.com/fr/web/guest/blog/customer-experience/seis-tendencias-de-experiencia-do-cliente-para-2018

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