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Una excelente experiencia del cliente B2B. Más importante que nunca.
¿Te acuerdas de tu primera compra online? Tal vez fue un libro, un CD de música o incluso un vuelo de bajo coste. Recuerdo bien mis primeros pasos para abrazar el comercio digital. La oferta de...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/una-excelente-experiencia-del-cliente-b2b-mas-importante-que-nunca-
Cinque problemi di gestione IT risolti con le piattaforme di Digital Experience
Nell’era digitale moderna, le aziende sono alla ricerca di soluzioni efficaci che rispondano alle esigenze di clienti e dipendenti. Come evidenziato da Gartner nel Magic Quadrant for Digital...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/cinque-problemi-di-gestione-it-risolti-con-le-piattaforme-di-digital-experience
Criando um Site de Sucesso com Liferay DXP 7.1
Com o aumento do número de canais para interações com os clientes, ter um site robusto ainda continua sendo um aspecto fundamental para uma estratégia de marketing e presença online de uma empresa....
https://www-cdn.liferay.com/pt/web/guest/blog/liferay-experience/criando-um-site-de-sucesso-com-liferay-dxp-7-1
Tres desafíos de comunicación que tu intranet puede resolver
Difícilmente hay una compañía que no luche para lograr una comunicación efectiva en el entorno de trabajo. De hecho, 86% de los ejecutivos citan la comunicación ineficaz como la razón para los...
https://www-cdn.liferay.com/pt/web/guest/blog/employee-experience/tres-desafios-de-comunicacion-que-tu-intranet-puede-resolver
Estratégias Front-End Para 2019
Se no universo front-end cada semana pode trazer novidades que são rapidamente adotadas pelo mercado, o desenvolvedor da área precisa estar preparado para se adaptar de forma ágil e com precisão. O...
https://www-cdn.liferay.com/pt/web/guest/blog/current-experiences/estrategias-front-end-para-2019
La importancia de conectar contenidos y commerce
A medida que los clientes modernos obtienen mayor control sobre sus experiencias y son menos influenciables por los proveedores online hacen que las empresas deban cambiar su enfoque de comercio...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/la-importancia-de-conectar-contenidos-y-commerce
The Power of Portals and Open Source Development
Often mischaracterized as archaic relics from the 1990s, portals today serve as the foundation for personalized content experiences and underpin the communication and collaboration efforts of large...
https://www-cdn.liferay.com/pt/web/guest/blog/current-experiences/the-power-of-portals-and-open-source-development
E-commerce e contenuti? Devono essere connessi!
A mano a mano che gli utenti acquisiscono maggiore controllo sulle loro esperienze e sono meno influenzabili dalle aziende online, è necessario che queste ultime modifichino il proprio approccio...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/e-commerce-e-contenuti-devono-essere-connessi-
Transformar los servicios públicos a través de la mejora de la experiencia
Los servicios digitales son la manera de demostrar que los órganos públicos pueden ofrecer un servicio de calidad a la vez que abren los caminos para futuras interacciones con los ciudadanos. En...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/transformar-los-servicios-publicos-a-traves-de-la-mejora-de-la-experiencia
Leveraging Liferay DXP for Personalization in Intranets
Creating a personalized experience for your employees is more than a nice-to-have in today’s digitally empowered workplace. According to Gartner research, “Leaders driving intranet initiatives must...
https://www-cdn.liferay.com/pt/web/guest/blog/employee-experience/leveraging-liferay-dxp-for-personalization-in-intranets
Como Escolher Seu E-Commerce B2B
De acordo com pesquisa da Forrester Research, 57% dos executivos B2B dizem que sua principal necessidade de investimento em tecnologia é em uma plataforma de e-commerce. Apesar de muitos executivos...
https://www-cdn.liferay.com/pt/web/guest/blog/current-experiences/como-escolher-seu-e-commerce-b2b
Cómo conseguir incrementar la fidelización del cliente en la era digital
La era de la transformación digital ha ayudado a las empresas a comprender y a conectarse mejor con sus audiencias objetivo, gracias a los insights obtenidos de novedosas funcionalidades como: el...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/como-conseguir-incrementar-la-fidelizacion-del-cliente-en-la-era-digital
5 Problemas de Gestão de TI: Resolva-os com um software DXP
A idade moderna dos negócios digitais traz novas possibilidades e desafios relacionados à eficiência da gestão de TI, o que diz respeito à forma que uma empresa gerencia seus recursos tecnológicos...
https://www-cdn.liferay.com/pt/web/guest/blog/current-experiences/5-problemas-de-gestao-de-ti-resolva-os-com-um-software-dxp
Three Communication Challenges Your Intranet Can Solve
There’s hardly a company out there that doesn’t struggle with effective communication within the workplace. In fact, 86% of executives cite ineffective communication as the cause of workplace...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/three-communication-challenges-your-intranet-can-solve
Vantagens de Mapear a Experiência de Usuários Identificados
Mais do que nunca, o sucesso de uma empresa depende do entendimento e engajamento com sua audiência online de forma cada vez mais significativa. E apesar do marketing digital ajudar a conectar o...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/vantagens-de-mapear-a-experiencia-de-usuarios-identificados
Winning CX With a 4-D Customer Experience Strategy
One thing is very clear from the conversations at LSNA 2018: customer experience is still at the top of everyone’s mind. A number of our partners and customers shared stories about how they are...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/winning-cx-with-a-4-d-customer-experience-strategy
Content, strategy, marketing, conversion: how does it all fit together?
Following on the upcoming Liferay Commerce, Mattew Draper wrote an excellent blog last month on the importance of connecting content and commerce. He made a solid case for building both sides on a...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/content-strategy-marketing-conversion-how-does-it-all-fit-together-
Redesigning the Liferay Mobile Events App
At Liferay, we have regular events across the world, including France, Germany, Brazil and, of course, North America. Each event needs a dedicated marketing site and mobile experience, with diverse...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/redesigning-the-liferay-mobile-events-app
The What and Why of Customer Data Platforms
As part of the vision for Liferay Analytics Cloud, product manager Jon Lee did a deep dive into customer data platforms and why companies need them as part of their digital strategies. With the...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/the-what-and-why-of-customer-data-platforms
Transforming Autonomous Vehicle Production with Big Data
Aptiv, formerly called Delphi, sees themselves as a company that addresses urban mobility challenges. When you look at population increases that are coming in the next decade, it becomes clear that...
https://www-cdn.liferay.com/pt/web/guest/blog/current-experiences/transforming-autonomous-vehicle-production-with-big-data
What’s Coming for Web Experience Management in Liferay DXP
Due to our portal-heritage platform, web experience management has always been a little different in Liferay DXP. At LSNA, Angelo Youn shared the latest features for building web experiences in...
https://www-cdn.liferay.com/pt/web/guest/blog/liferay-experience/what-s-coming-for-web-experience-management-in-liferay-dxp
How Dropbox Ensures Success for Its Partner Portal
At Liferay, we hear over and over from our customers that partners are a critical component of their success. To that end, being able to deliver an exceptional partner experience is just as...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/how-dropbox-ensures-success-for-its-partner-portal
Optimizing Business Processes With Form-Based Applications
Sometimes when we take pictures, we surface small pieces of what we’re experiencing. But the world we see is much bigger than the pictures we take. There’s a huge opportunity within business...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/optimizing-business-processes-with-form-based-applications
Artificial Intelligence and Effective Learning in Industry 4.0
Think back to when modern, digital technology didn’t exist. How did we do our jobs? People would go to work, do the same thing every day, and if they built up enough experience, they would be...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/artificial-intelligence-and-effective-learning-in-industry-4-0
Content, Strategy, Marketing, Conversion
Following the release of Liferay Commerce, Matthew Draper wrote an excellent blog on the importance of connecting content and commerce. He made a solid case for building both sides on a single...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/content-strategy-marketing-conversion
Construção de Intranets com Liferay DXP 7.1
Há muito tempo, a intranet tem ocupado um papel central em empresas organizadas e eficientes, auxiliando a coordenar e conectar os funcionários ao redor do mundo. Além disso, esse tipo de...
https://www-cdn.liferay.com/pt/web/guest/blog/liferay-experience/construcao-de-intranets-com-liferay-dxp-7-1
Five Powerful Ways to Improve Intranet User Experience Design
One of the primary goals for corporate intranets is to streamline employees’ daily tasks with a modern user experience that makes work easier. This usually requires some level of customization,...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/five-powerful-ways-to-improve-intranet-user-experience-design
Como Mensurar Experiência do Cliente
Atualmente, uma experiência do cliente efetiva e bem construída é uma parte crucial das estratégias de negócio. Independente do segmento, tornar a experiência do consumidor alinhada às necessidades...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/como-mensurar-experiencia-do-cliente
Novas Funcionalidades do Liferay DXP 7.1
O Liferay DXP 7.1 já está disponível e ele traz uma série de novas funcionalidades e atualizações de design, o que permite a utilização de muito mais ferramentas e utilidades. O Liferay DXP 7.1 é...
https://www-cdn.liferay.com/pt/web/guest/blog/liferay-experience/novas-funcionalidades-do-liferay-dxp-7-1
Why Audience Targeting Depends on Microsegmenting
Audience segments help marketers organize people into groups that share similar, quantifiable attributes. This kind of categorization allows companies to impact these groups with targeted products...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/why-audience-targeting-depends-on-microsegmenting
Is ECM Really Dead?
At the end of 2016 Gartner declared that Enterprise Content Management (ECM) is dead, and has been replaced by the term Content Services. This was met with a surprising amount of controversy and...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/is-ecm-really-dead-
¿Cómo elegir el mejor software de intranet?
A día de hoy, hay docenas de opciones de software de intranet disponible en el mercado y elegir el que mejor se adapta para tu empresa puede ser un desafío, especialmente si es la primera vez que...
https://www-cdn.liferay.com/pt/web/guest/blog/employee-experience/-como-elegir-el-mejor-software-de-intranet-
Seven Intranet Examples That Boost Productivity
The fostering of an engaged workplace remains vital in a workforce that has been reshaped by the COVID-19 pandemic, particularly as employees increasingly work remotely and require new...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/seven-intranet-examples-that-boost-productivity
User Experience and APIs: The Future of Traditional Banking
As digital banking transforms, it is unclear what the bank of the future will look like. But one thing that is clear is that physical branches will become less important. Online channels will...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/user-experience-and-apis-the-future-of-traditional-banking
Por que Sua Tecnologia de Marketing não Está Impactando Seus Resultados
Qual a prioridade número um dos profissionais de marketing atualmente? Você concorda ou discorda com a afirmação a seguir? A prioridade número 1 dos marketeiros atualmente é conduzir a empresa para...
https://www-cdn.liferay.com/pt/web/guest/blog/current-experiences/por-que-sua-tecnologia-de-marketing-nao-esta-impactando-seus-resultados
Are Intranet Solutions Important to Digital Transformation?
Though most enterprises use some kind of intranet solution within their organizations, it is often overlooked as a part of the digital innovation that drives business today. As the main...
https://www-cdn.liferay.com/pt/web/guest/blog/employee-experience/are-intranet-solutions-important-to-digital-transformation-
How Banking Security Is Changing the Customer Experience
As more businesses digitally transform, cybersecurity has become more important than ever. For banks, this threat is particularly imposing, as breached data exposes opportunity for immediate and...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/how-banking-security-is-changing-the-customer-experience
Cómo corregir los pain points de tus clientes
En el último post del blog os ofrecimos algunos consejos para descubrir los pain points de la relación de tu empresa con el cliente. Y tal como os prometimos, en este artículo hablaremos sobre qué...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/como-corregir-los-pain-points-de-tus-clientes
Four Ways to Enable Your Workforce with Mobile Apps
Enterprise mobile apps are becoming an integral part of businesses across countless industries. Today, more companies than ever are embracing bring your own device (BYOD) culture and having...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/four-ways-to-enable-your-workforce-with-mobile-apps
Mobile Website vs Native App: Which is Right for Your Customer Experience?
Creating a great mobile experience is vital for the success of any organization today. More people than ever are interacting with companies online and the majority of purchasing experiences see...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/mobile-website-vs-native-app-which-is-right-for-your-customer-experience-
Three Mobile Platform Implementation Roadblocks and How to Overcome Them
Are you in the midst of mobile app development or responsive web design but keep running into major roadblocks that stop you from finding success? You are not alone in facing these issues....
https://www-cdn.liferay.com/pt/web/guest/blog/current-experiences/three-mobile-platform-implementation-roadblocks-and-how-to-overcome-them
Cómo descubrir los pain points en la relación de tu empresa con el cliente
Tal como los productos y servicios que ofrecen, la interacción de un usuario con una empresa debe proporcionarle una experiencia placentera y que cumpla con sus necesidades. Sin embargo, pueden...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/como-descubrir-los-pain-points-en-la-relacion-de-tu-empresa-con-el-cliente
Three Reasons to Use a Portal Platform
Portal Platforms Are Designed for the Long Game Most companies buy solutions based on what they need to complete their projects today, without considering what their tech stack will look like in a...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/three-reasons-to-use-a-portal-platform
Are UK insurers fast, or are they furious?
T ransforming an established business to exploit the new touchpoints made available by digital is no easy task. However it is a necessity that the full breadth of the insurance industry has woken...
https://www-cdn.liferay.com/pt/web/guest/blog/business-partner-experience/are-uk-insurers-fast-or-are-they-furious-
Cómo crear encuestas para extraer resultados que te permitan tomar decisiones
Las encuestas al consumidor son un método muy utilizado por las empresas para conocer más a su público objetivo, para analizar cómo está posicionada su marca con respecto a la competencia, para...
https://www-cdn.liferay.com/pt/web/guest/blog/current-experiences/como-crear-encuestas-para-extraer-resultados-que-te-permitan-tomar-decisiones
How Mobile Orchestrates Your Omnichannel Experience
Companies around the world are searching for a way to create omnichannel experiences for their target audiences, which connect all types of devices, online experiences and in-person interactions...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/how-mobile-orchestrates-your-omnichannel-experience
How to Create the Best Employee Portal
Creating the Best Employee Portal Starts With Empathy If your company is currently going through digital transformation, having an employee portal to help manage the culture shifts is incredibly...
https://www-cdn.liferay.com/pt/web/guest/blog/employee-experience/how-to-create-the-best-employee-portal
How to Achieve Operational Excellence
Attendees at this year’s Liferay Symposium North America (LSNA) can expect to learn how digital operations and customer service are part of the same conversation. On one hand, a business might...
https://www-cdn.liferay.com/pt/web/guest/blog/current-experiences/how-to-achieve-operational-excellence
Portal vs. Website: When to Use Each
Portal vs. Website: What’s the Difference? Websites are for driving traffic, whereas web portals are for limiting traffic to a specific group of users. Most web portals require a user to log in,...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/portal-vs-website-when-to-use-each
Experiencia de Usuario, parte de la estrategia SEO para mejorar el posicionamiento en buscadores
La tendencia hacia la digitalización casi total de los negocios ha otorgado a las páginas web y aplicaciones móviles un nuevo significado e importancia. En una época en donde nos nos cansamos de...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/experiencia-de-usuario-parte-de-la-estrategia-seo-para-mejorar-el-posicionamiento-en-buscadores
Five Building Blocks for Better Web Portal Design
Web Portal Design Is Evolving Web portal design has come a long way since the days of static gateways (think AOL or Yahoo). The front-end experience of portals can be beautifully customized and...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/five-building-blocks-for-better-web-portal-design
Types of Portals: Three Major Areas to Consider
With all the focus today on mobile-first and digital transformation, portals can seem blasé. But many types of portals play an incredibly important role in managing the culture shifts that come...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/types-of-portals-three-major-areas-to-consider
UX + SEO = The Future of Your Rankings
For websites to rank well in today’s search engines, they must be relevant to the topics they cover and popular with visitors. But how does a website, especially in the enterprise, become relevant...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/ux-seo-the-future-of-your-rankings
Por que a Integração com Back-End é tão Importante para o Marketing?
As estratégias de marketing em todas as verticais de negócio geralmente focam em prioridades de front-end, como a implementar campanhas, a elaborar o brand awareness através de relações públicas,...
https://www-cdn.liferay.com/pt/web/guest/blog/current-experiences/por-que-a-integracao-com-back-end-e-tao-importante-para-o-marketing-
Four Ways to Measure Website Success
With web analytics, it is always important to understand how your audience interacts with your content. To get the best results, it is important to ask the right questions. Otherwise, how can you...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/four-ways-to-measure-website-success
Experiencia de Usuario y APIs: el futuro de la banca tradicional
Mucho se está discutiendo últimamente acerca de cómo serán los bancos del futuro. Lo único claro es que las sucursales físicas dejarán de tener la importancia actual. El canal online será el...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/experiencia-de-usuario-y-apis-el-futuro-de-la-banca-tradicional
Transforming Local Government Service Delivery Through Customer Experience
“There’s no such thing as digital strategy anymore. It’s all just strategy.” That’s how Michael MacAuley, our General Manager for UK and Ireland, began his recent address at Share Digital 2017....
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/transforming-local-government-service-delivery-through-customer-experience
Fixing Your Biggest Customer Pain Points
This is part two of a two-part blog series. For information on how to discover your company’s unique pain points, including how to create an effective and honest customer journey map, read Finding...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/fixing-your-biggest-customer-pain-points
Four Steps to Turn New Customers into Lifelong Patrons
Customer loyalty to brands is at an all-time low, with people more willing than ever to leave behind companies in favor of more effective customer service or due to dissatisfaction with their...
https://www-cdn.liferay.com/pt/web/guest/blog/customer-experience/four-steps-to-turn-new-customers-into-lifelong-patrons

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