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Boost Your Business With Customer Experience Strategy
A customer experience strategy is not just a plan to improve the customer experience in isolation, it’s also a roadmap for your company to grow into the future. In this article, let’s take a look...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/customer-experience-strategy
Como criar uma excelente experiência para clientes B2B?
67% dos clientes dizem que suas expectativas sobre o que constitui uma boa experiência estão mais altas do que nunca, e mais da metade dos clientes na mesma pesquisa afirma que as empresas não...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/excelente-experiencia-para-clientes-b2b
¿Qué se considera una gran experiencia de cliente B2B?
El 67 % de los clientes afirma que sus expectativas con respecto a lo que constituye una buena experiencia son más altas que nunca, y más de la mitad de los clientes que participaron en la misma...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/que-se-considera-una-gran-experiencia-de-cliente-b2b
19 Stats to Improve B2B Financial Customer Experience in 2022
Among many industries, financial services has been under immense pressure to modernize their services and offerings in order to retain younger and more tech-savvy clients, and commercial...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/19-stats-to-improve-b2b-financial-customer-experience-in-2022
3 Wege, durch die Liferay Ihren After-Sales-Service für B2B-Bestellvorgänge erleichtert
Wie viel Zeit brauchen Ihre Kunden wirklich, wenn sie bei Ihnen Ersatzteile bestellen möchten? Durchlaufen Ihre Kunden einen langwierigen und umständlichen After-Sales-Prozess, in dem sie über...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/3-wege-durch-die-liferay-den-b2b-bestellvorgang-erleichtert
3 Estrategias digitales para el éxito de la fabricación en 2021
Los fabricantes están muy acostumbrados al cambio. En la última década, la industria se ha enfrentado a la disrupción del Big Data, la Industria 4.0 y, ahora, la COVID-19. Y aunque parece que los...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/3-estrategias-digitales-para-exito-de-la-fabricacion
Cómo gestionar de manera eficiente las piezas de recambio en la fabricación
En muchos sentidos, la industria de manufacturing es en sí misma una máquina, llena de piezas móviles y muy dependiente de soluciones precisas para que los procesos funcionen sin problemas. Cuando...
https://www-cdn.liferay.com/web/guest/blog/business-partner-experience/como-gestionar-de-manera-eficiente-las-piezas-de-recambio-en-la-fabricacion
Digital Transformation in Manufacturing | Liferay
The manufacturing industry has experienced (and continues to experience) significant acceleration of innovation and complexities. For those looking to keep up with these ongoing changes, a digital...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/digital-transformation-in-manufacturing
Pós venda no setor de indústria: um caminho para aumentar o lucro
As empresas do setor de indústria têm sofrido uma grande pressão nos últimos anos. Aumento de custos causado pela inflação, cadeias de suprimentos interrompidas, limitação de materiais e redução...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/pos-venda-no-setor-de-industria
Build an Ecommerce Strategy Using These Key Steps I Liferay
More than 58% of internet users buy something online every week and there are an estimated 24 million ecommerce websites. That’s a lot of competition to get a leg up on, so how do you manage that?...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/build-an-ecommerce-strategy
O guia do Cross Selling para Bancos
Apesar do cross selling ser uma estratégia utilizada em diversos setores de mercado, ela é muito mais efetiva e importante no setor bancário. Como os bancos operam em um mercado extremamente...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/o-guia-do-cross-selling-para-bancos
Cómo personalizar la venta cruzada en los seguros
La captación de clientes es el motor de cualquier negocio, pero es especialmente destacable en el sector de los seguros. Esto se debe a que las aseguradoras gastan más en la captación de clientes...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/como-personalizar-la-venta-cruzada-en-los-seguros
Buy or Build? Which Customer Engagement Portal is Right for You?
As user experience tops the priority lists for leaders across industries, many are turning to customer engagement portals to get the job done. But once you’ve decided it’s time to enhance the way...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/buy-or-build-customer-engagement-portal
Why Your Company Needs Knowledge Base Management
The phrase “knowledge is power” often conjures images of students hard at work or inquisitive minds exploring an old library. However, knowledge has an equally important role to play in business,...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/why-your-company-needs-knowledge-base-management
Conoce la rutina de nuestro equipo de consultoría
Muchas veces asociamos el trabajo con tecnología a una actividad solitaria, la cual es ejecutada sólo por el profesional y su equipo. Pero quien piense que quedarse conectado a la computadora todo...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/la-rutina-de-nuestro-equipo-de-consultoria
Como Liferay facilita os pedidos B2B para empresas do setor industrial
Quando seus clientes precisam comprar uma peça de reposição, quanto tempo demora para eles concluírem este processo? Seus clientes precisam passar por um processo tedioso de navegar em um catálogo...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/como-liferay-facilita-os-pedidos-b2b-para-empresas-do-setor-industrial
Wie senken CX-Verantwortliche die Kundenservice-Kosten?
Durch die Pandemie sind viele Kunden noch wählerischer geworden, was die digitalen Erfahrungen angeht, die sie machen wollen. Mehr als 60 % der Kunden werden nach einer schlechten Erfahrung das...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/wie-senken-cx-verantwortliche-die-kundenservice-kosten-
3 wichtige Merkmale einer Digital Experience Platform
Die Nachfrage nach einer Software-Lösung, die den Prozess der Erstellung, Verwaltung und effektiven Nutzung digitaler Touchpoints rationalisiert, wächst stetig. Die Herausforderung ist wohlbekannt:...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/3-wichtige-merkmale-einer-digital-experience-platform
Do Administrations and Governments Need to Think about Customer Experience Too?
Is customer experience also important in the public sector? Yes – for so many reasons. Here we'll give you an overview. Making Information Available For many companies, improving "customer...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/government-customer-experience
Connecting through Liferay’s Open Source Community: Papa’s Story
How do a university student in South Africa, an old laptop in the Netherlands, and a technology partner in Italy come together? Through the Liferay Community. A Budding Young Developer Meets...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/connecting-through-liferay-open-source-community
¿Necesitan las administraciones y los gobiernos pensar también en la experiencia del cliente?
¿La experiencia del cliente también es importante en el sector público? Sí, por muchas razones. Aquí te daremos una visión general. Hacer que la información esté disponible Para muchas empresas,...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/-necesitan-las-administraciones-y-los-gobiernos-pensar-tambien-en-la-experiencia-del-cliente-
Drive Success With B2B Customer Journey Mapping I Liferay
What is Customer Journey Mapping? Customer journey mapping is the process of producing a visual tale of your brand’s customer experience. This activity aids companies in putting themselves in the...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/b2b-customer-journey-mapping
5 Dados importantes para experiência do cliente no setor industrial em 2022
O setor industrial não pode ser resumido apenas à criação de produtos físicos. As demandas dos clientes, as novas tecnologias e, agora, a pandemia global, revolucionaram a indústria. Para as...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/5-dados-importantes-para-experiencia-do-cliente-no-setor-industrial
Wie lässt sich das Cross-Selling bei Versicherungen personalisieren?
Die Kundenakquise ist die treibende Kraft eines jeden Unternehmens – das gilt besonders für Versicherungen. Das liegt daran, dass Versicherer mehr für die Kundenakquise ausgeben als jede andere...
https://www-cdn.liferay.com/web/guest/blog/business-partner-experience/wie-lasst-sich-das-cross-selling-bei-versicherungen-personalisieren-
19 Statistiken zur Verbesserung der Customer Experience in der Finanzbranche in 2022
Wie viele andere Branchen steht auch die Finanzbranche unter dem Druck, ihre Dienstleistungen und Angebote zu modernisieren, um jüngere und technisch versiertere Kunden an sich zu binden. Diese...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/19-statistiken-zur-verbesserung-der-customer-experience-in-der-finanzbranche-in-2022
Conheça a rotina do nosso escritório no Chile
Fundada na Califórnia, Estados Unidos, a Liferay, atualmente, conta com mais de 1.200 colaboradores distribuídos em 19 países. Entre os 23 escritórios no mundo todo, temos 3 escritórios e...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/conheca-a-rotina-do-nosso-escritorio-no-chile
Conheça o time de Incident Management
Nos últimos anos, com o desenvolvimento cada vez mais veloz de tecnologias inovadoras, a criação de softwares e aplicativos capazes de atender às mais variadas demandas do mercado tornou-se uma...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/conheca-o-time-de-incident-management
5 estadísticas críticas para mejorar la experiencia del cliente en la fabricación en 2022
El sector de manufacturing ya no puede limitarse a la creación de productos físicos: la demanda de los clientes, la tecnología y, ahora, una pandemia mundial han cambiado el sector. Para que los...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/5-estadisticas-criticas-para-mejorar-la-experiencia-del-cliente-en-la-fabricacion-en-2022
Transformação Digital em Empresas de Gestão do Patrimônio
A transformação digital já chegou para o setor de Gestão do Patrimônio e as mudanças no comportamento do cliente já estão em curso. Além disso, a competição neste segmento está aumentando, junto...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/transformacao-digital-em-empresas-de-gestao-do-patrimonio
Optimise Customer Experience in B2B2C Ecommerce
Advances in technology and digitalisation have increasingly blurred the lines between B2B and B2C businesses. Now manufacturers, professional service providers, and wholesalers are increasingly...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/b2b2c-ecommerce-cx
Minimizing Unplanned Downtime: How to Support Your Manufacturing Customers
Every company in the manufacturing industry faces unique challenges, but one hurdle unites organizations of all shapes and sizes: unplanned downtime. In other fields, downtime is frustrating,...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/minimizing-unplanned-downtime-in-manufacturing
La experiencia digital del nuevo “prosumidor” del sector energético
El sector de las empresas energéticas y de utilities es uno de los más cambiantes. Atrás quedó un mercado que funcionaba como un oligopolio en el que el precio de la electricidad dependía de unas...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/la-experiencia-digital-del-nuevo-prosumidor-del-sector-energetico
3 portales de clientes con ROIs sorprendentes
Cuando pensamos en producir un ROI sorprendente para la empresa, la mejora de la experiencia del cliente no es siempre una estrategia que nos viene a la mente. De hecho, muchas empresas siguen...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/el-insano-roi-de-los-portales-de-clientes
Summer Convention 2022: relembre os melhores momentos
Já faz 84 anos… desde que realizamos nosso último evento interno presencial, certo? Errado! Bom, é verdade que desde o início da pandemia, em 2020, nossos eventos presenciais foram cancelados ou...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/summer-convention-2022-relembre-os-melhores-momentos
Gerando conexões através da comunidade open source da Liferay: a história de Papa
Como um estudante universitário na África do Sul, um laptop antigo na Holanda e um parceiro de tecnologia na Itália conseguiram se conectar? Através da Comunidade Liferay.   Um jovem desenvolvedor...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/gerando-conexoes-atraves-da-comunidade-open-source-da-liferay
The Value of Customer Journey Analytics I Liferay
You may have heard the term customer journey analytics before. You may well also be doing the majority of your tracking via Google Analytics. While this is a great first step to tracking your...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/customer-journey-analytics
Accelerating Your Digital Innovation with Pre-Built Solutions
At Liferay, we understand how resource-intensive it can be to create tailored digital solutions that fit your specific business needs, so we have been working on a way to reduce the time and cost...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/liferay-solutions-marketplace
Por que a transformação da experiência do cliente deve acontecer com o Liferay DXP
Independente do setor da sua empresa, de quantos produtos ela vende ou de quantas filiais existem, hoje o segredo do sucesso no mercado altamente competitivo e fragmentado está na transformação da...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/por-que-a-transformacao-da-experiencia-do-cliente-deve-acontecer-com-o-liferay-dxp
Beschleunigen Sie Ihre digitale Transformation mit vorgefertigten Lösungen
Wir wissen, wie ressourcenintensiv es sein kann, maßgeschneiderte digitale Lösungen zu entwickeln, die Ihren spezifischen Geschäftsanforderungen entsprechen. Deshalb haben wir an einer Möglichkeit...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/der-neue-liferay-solutions-marketplace
Die DXP als Grundlage für eine bessere Customer Experience
Im Juli waren wir zu Gast im CX-Talks Podcast und haben uns dort mit Gastgeber Peter Pirner über die Zusammenhänge zwischen Customer Experience und Digital Experience Platforms ausgetauscht. Hier...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/die-dxp-als-grundlage-fur-eine-bessere-customer-experience
Reduce el time to market con soluciones digitales pre - construidas
En Liferay, entendemos la inversión de tiempo y recursos que puede suponer crear soluciones digitales a medida que se ajusten a las necesidades específicas de cada negocio. Por ese motivo, hemos...
https://www-cdn.liferay.com/web/guest/blog/category/reduce-el-time-to-market-con-soluciones-digitales-pre-construidas
Enhancing the Digital Customer Experience for Telco Organizations
The modern customer expects many things from telecommunications companies — convenience, simplicity, intuitiveness, trustworthiness, and more. Two such expectations in particular, however, must be...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/enhancing-digital-customer-experience-for-telco-organizations
Die 10 wichtigsten Kundenportal-Trends für 2023
Glückliche Kunden sind das Fundament eines erfolgreichen Unternehmens. In jüngster Zeit haben einschneidende Entwicklungen wie die weltweite Pandemie und wirtschaftliche Instabilität jedoch dazu...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/die-10-wichtigsten-kundenportal-trends-fur-2023
Le 10 principali tendenze dei portali clienti nel 2023
Fare in modo che i clienti siano soddisfatti è essenziale per mantenere un business sano. Tuttavia, la pandemia e l'incertezza economica hanno reso il raggiungimento di questo obiettivo più...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/le-10-principali-tendenze-dei-portali-clienti-nel-2023
Jornadas de liderança: Entrevista com Leyla Ferreira, Gerente de RH
Na Liferay, podemos dizer que uma coisa é certa: cada jornada profissional é única. Você pode topar com alguém que migrou dos bisturis para os códigos, alguém que iniciou sua carreira como pessoa...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/jornadas-de-lideranca-leyla-ferreira
10 tendências para portais de clientes em 2023
Manter os clientes satisfeitos é essencial para a integridade dos negócios. No entanto, após eventos recentes como a pandemia global e os cenários de incertezas econômicas, ficou mais difícil...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/10-tendencias-para-portais-de-clientes
Open Source & Customer Experience - zwei ziemlich beste Freunde
Die große Mehrzahl der Unternehmen sieht in der Verbesserung ihrer Customer Experience (CX) den Schlüssel, um ihre digitale Transformation erfolgreich zu meistern. Und dies aus gutem Grund: So...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/open-source-customer-experience-zwei-ziemlich-beste-freunde
How to Provide an Outstanding Omnichannel Customer Experience
It’s no secret that today’s customers seek experiences that make them feel valued. In fact, 80% of customers are more likely to buy from a brand that provides personalised experiences. From our...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/how-to-provide-an-outstanding-omnichannel-customer-experience
Outpace Disruption: 3 Digital Transformation Use Cases for Wealth Management
Digital Transformation has come for the Wealth Management industry and no firm will be left untouched. The Great Wealth Transfer is looming. Massive client behavior changes have already started....
https://www-cdn.liferay.com/web/guest/blog/current-experiences/outpace-disruption-3-digital-transformation-use-cases-for-wealth-management
The State of Digital Transformation in Wealth Management - 2023
Continued Post-Pandemic Market Uncertainty It’s an understatement to say that the wealth management industry is in the midst of significant change. Between digital transformation and the Great...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/the-state-of-digital-transformation-in-wealth-management
Estadísticas digitales de 2022 que las aseguradoras necesitan saber
En los últimos dos años hemos experimentado un período de riesgo nunca visto y un aumento de la preocupación por la salud. Esto ha hecho que más personas hayan optado por adquirir un seguro, pero...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/estadisticas-digitales-que-las-aseguradoras-necesitan-saber
Citizen Experience: 46 Key Statistics Driving the Transformation in the Public Sector
Note: This article was last updated on September 3, 2025, to ensure all information is up-to-date.   Key Takeaways Rising expectations, falling trust: Citizens increasingly want digital,...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/citizen-experience-46-key-statistics-driving-the-transformation-in-the-public-sector
Mejora de la experiencia digital para las empresas de telecomunicaciones
Los clientes actuales esperan muchas cosas de las empresas de telecomunicaciones: comodidad, sencillez, intuitividad, fiabilidad y mucho más. Sin embargo, existen dos factores que deben estar...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/mejora-de-la-experiencia-digital-para-las-empresas-de-telecomunicaciones
Why Customer Experience Transformation Should Happen on Liferay DXP
It no longer matters what industry you’re in, how many products your company sells, or how many locations you have. The secret to success in today’s highly competitive and fragmented market lies in...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/why-customer-experience-transformation-should-happen-on-liferay-dxp
Sind klassische Content-Management-Systeme noch zukunftsfähig?
Gehen wir nach den Maßstäben des Internets, so blicken Content-Management-Systeme (CMS) schon auf eine lange, reiche Geschichte zurück. Waren die ersten Websites noch kunstvoll “per Hand”...
https://www-cdn.liferay.com/web/guest/blog/business-partner-experience/sind-klassische-content-management-systeme-noch-zukunftsfaehig
Was ist der Unterschied zwischen einem CMS, einem Portal und einer DXP?
In den letzten Jahren haben sich die Tools für die Ermöglichung digitaler Kundenerlebnisse zu leistungsstarken Plattformen weiterentwickelt. Doch was bedeutet dies konkret? Was ist der Unterschied...
https://www-cdn.liferay.com/web/guest/blog/business-partner-experience/was-ist-der-unterschied-zwischen-einem-cms-einem-portal-und-einer-dxp-
5 coisas que diretores estratégicos de tecnologia não fazem
"Não existe pior momento para ser um CIO mediano", disse um executivo durante uma conferência recente. Se essa afirmação sozinha não resume a pressão colocada sobre um líder de tecnologia, então as...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/5-coisas-que-diretores-estrategicos-de-tecnologia-nao-fazem
3 Mitos sobre la seguridad en la nube desmentidos
De acuerdo con Informationweek, el 81% de los dueños de negocios dicen que la seguridad es su principal preocupación cuando se trata de la nube. Sin embargo, las empresas pueden estar tranquilas de...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/3-mitos-sobre-la-seguridad-en-la-nube-desmentidos
5 puntos de mejora de los directores estratégicos de tecnología
"No hay peor momento que el actual para ser un CIO", afirmó un ejecutivo en una conferencia reciente. Esta afirmación capta por sí sola la presión a la que está sometido un líder tecnológico: las...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/5-puntos-de-mejora-de-los-directores-estrategicos-de-tecnologia
How Integration Reduces Cost and Improves Efficiency
A simple CMS might have been enough when your business started. But as it grew, so too have the number of systems, technologies, and applications you use. Now your tech stack has become a monster:...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/how-integration-reduces-cost-and-improves-efficiency

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