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A Guide to Headless CMS
Marketers have been using content management systems (CMS) to manage their online content but the need for omnichannel marketing has turned CMS on its head, literally and has led to the creation of...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/a-guide-to-headless-c-1
Introducing Liferay DXP 7.2: Content, Personalization and Headless
The digital landscape is changing, and businesses with platforms that enable them to work smarter will adapt best. Today we’re excited to introduce Liferay DXP 7.2, digital experience software...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/introducing-liferay-dxp-7-2-content-personalization-and-headle-1
4 B2B Ecommerce Best Practices You Should Know | Liferay
In this article, we’ll cover a range of B2B ecommerce best practices, along with examining the current and future trends B2B companies will need to know to succeed in the B2B ecommerce space....
https://www-cdn.liferay.com/web/guest/blog/customer-experience/b2b-ecommerce
20 Must-Know Stats for Insurers in 2022
The last two years, we’ve experienced a period of unknown risk and a rise in health concerns. This led to more people scrambling to purchase insurance, but were insurers ready to serve these...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/20-must-know-stats-for-insurers-in-2022
SaaS vs PaaS vs IaaS — What’s the Difference?
This post was last updated August 27, 2025.   Key Takeaways Cloud computing takes the burden of costly infrastructure management off of businesses and offloads it to a third party vendor. Cloud...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/what-s-the-difference-between-saas-and-paas
What is Low-Code and No-Code?
Note: This article was last updated on August 7, 2025, to ensure all information is up-to-date. Key Takeaways Low-code and no-code platforms empower business users to build applications quickly...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/what-is-low-code-and-no-code
Key Employee Experience Trends to Watch in 2022
2021 was a year to focus on digital workplaces and the processes around them. Driven by the pandemic challenges or new competitors, organizations of all sizes are began prioritizing the employee...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/employee-experience-trends-2022
How to Provide an Outstanding Omnichannel Customer Experience
It’s no secret that today’s customers seek experiences that make them feel valued. In fact, 80% of customers are more likely to buy from a brand that provides personalised experiences. From our...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/how-to-provide-an-outstanding-omnichannel-customer-experience
Outpace Disruption: 3 Digital Transformation Use Cases for Wealth Management
Digital Transformation has come for the Wealth Management industry and no firm will be left untouched. The Great Wealth Transfer is looming. Massive client behavior changes have already started....
https://www-cdn.liferay.com/web/guest/blog/current-experiences/outpace-disruption-3-digital-transformation-use-cases-for-wealth-management
The State of Digital Transformation in Wealth Management - 2023
Continued Post-Pandemic Market Uncertainty It’s an understatement to say that the wealth management industry is in the midst of significant change. Between digital transformation and the Great...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/the-state-of-digital-transformation-in-wealth-management
Why Customer Experience Transformation Should Happen on Liferay DXP
It no longer matters what industry you’re in, how many products your company sells, or how many locations you have. The secret to success in today’s highly competitive and fragmented market lies in...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/why-customer-experience-transformation-should-happen-on-liferay-dxp
Checklist and Step-by-Step-Guide: Paving Your Way to an Optimal Digital Customer Strategy
While digital transformation is a frequently used buzzword, the use of digital technologies to keep an organization relevant in the modern economy is not a made-up trend. Digitization is real, it’s...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/digital-customer-strategy-checklist-step-by-step-guide
Supplier Portal Solutions | Liferay
Manufacturing businesses and their suppliers work in a complex environment that calls for simple, secure, and seamless processes in order to operate efficiently with one another. Without the right...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/supplier-portal-solutions
Top Trends Shaping Student Experience 2022
The experiences which students seek from tertiary education are changing and with it, so too are the demands placed on universities to meet the needs of the modern student. This shift is being...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/student-experience-trends-2022
Why Do You Need a Supplier Portal
What is the secret to B2B ecommerce success? A robust commerce solution? Definitely. But there’s also another element that large retailers might be missing: a supplier portal. What is a Supplier...
https://www-cdn.liferay.com/web/guest/blog/business-partner-experience/why-do-you-need-a-supplier-portal
Redefining the Student Experience in a Hybrid Learning Environment
The concept of hybrid universities—institutions that seamlessly integrate on-campus and online learning experiences, offering students the flexibility to choose how, when, and where they...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/hybrid-student-experience
Scale Personalisation Across the Student Experience | Liferay
If you, like many universities, want to deliver a differentiated experience, start by exploring the value of personalisation. More and more, universities across the globe are looking at the role...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/scale-personalisation-student-experience
Liferay Experience Cloud: The Next Evolution in Delivering Digital Experiences at Scale
PLEASE NOTE: The naming of Liferay's offerings have changed. For information and details on our current our deployment options, please visit our <<Offerings page>>. For more than a decade, we’ve...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/what-is-liferay-experience-cloud
B2B Online Ordering Portal l Liferay
Ecommerce was once characterised as a platform almost exclusively used for the business-to-consumer (B2C) channel. The assumption was that business-to-business (B2B) buyers still prefered in-person...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/b2b-online-ordering-portal
How Digital Transformation Helps You Develop Long-Term Student Relationships
Traditionally, Student Lifetime Value (SLV) is defined according to how much a student will contribute financially during their schooling. The longer a student stays at an institution, the higher...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/how-digital-transformation-helps-you-develop-long-term-student-relationships
GOTO "DEVCON 2022"
What’s the best way to connect with developers all over the world? Reddit? GitHub? How about joining other talented and inspiring developers to share insights, gain industry knowledge, and...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/devcon-2022
How Digital Experiences Can Improve Customer Loyalty
In today’s digital world, many B2B customers never actually have a person-to-person experience with their suppliers. What would have been relayed to customers in-person in the past is now carried...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/digital-experiences-improve-customer-loyalty
Digital Transformation in Manufacturing | Liferay
The manufacturing industry has experienced (and continues to experience) significant acceleration of innovation and complexities. For those looking to keep up with these ongoing changes, a digital...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/digital-transformation-in-manufacturing
Build an Ecommerce Strategy Using These Key Steps I Liferay
More than 58% of internet users buy something online every week and there are an estimated 24 million ecommerce websites. That’s a lot of competition to get a leg up on, so how do you manage that?...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/build-an-ecommerce-strategy
Buy or Build? Which Customer Engagement Portal is Right for You?
As user experience tops the priority lists for leaders across industries, many are turning to customer engagement portals to get the job done. But once you’ve decided it’s time to enhance the way...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/buy-or-build-customer-engagement-portal
Why Your Company Needs Knowledge Base Management
The phrase “knowledge is power” often conjures images of students hard at work or inquisitive minds exploring an old library. However, knowledge has an equally important role to play in business,...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/why-your-company-needs-knowledge-base-management
Do Administrations and Governments Need to Think about Customer Experience Too?
Is customer experience also important in the public sector? Yes – for so many reasons. Here we'll give you an overview. Making Information Available For many companies, improving "customer...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/government-customer-experience
Connecting through Liferay’s Open Source Community: Papa’s Story
How do a university student in South Africa, an old laptop in the Netherlands, and a technology partner in Italy come together? Through the Liferay Community. A Budding Young Developer Meets...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/connecting-through-liferay-open-source-community
Financial Services Transformation | Liferay
New technologies have had a huge impact on the financial services market in recent years. When the pandemic began in early 2020, financial service firms were forced to focus on digitalisation....
https://www-cdn.liferay.com/web/guest/blog/customer-experience/digital-transformation-in-financial-services
Drive Success With B2B Customer Journey Mapping I Liferay
What is Customer Journey Mapping? Customer journey mapping is the process of producing a visual tale of your brand’s customer experience. This activity aids companies in putting themselves in the...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/b2b-customer-journey-mapping
How to Improve Customer Lifetime Value (CLV) | Liferay
Prioritising customer lifetime value (CLV) is one of the best things that you can do to boost B2B online revenue and there are a number of reasons why. To start, according to Invesp, it typically...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/improve-customer-lifetime-value
Reducing Costs Through Automated Warranty Claims
In today’s manufacturing industry, product alone often isn’t enough to stand out from the crowd anymore. Modern buyer behaviors are changing, with many preferring a B2C-like experience. It’s...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/reducing-costs-through-automated-warranty-claims
Key Challenges in B2B Digital Commerce Transformation Programs
The unprecedented global event of the COVID-19 pandemic has forced many enterprises across the globe to fast-track their digital transformation. CXOs and executives irrespective of industry...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/key-challenges-b2b-digital-commerce-transformation-programs
Improve Engagement With A/B Testing | Liferay
What is A/B testing and how can you employ it successfully? Online engagement acts as a key measurement of success in the modern B2B marketplace and there are several ways this can be tracked. The...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/a-b-testing-improve-engagement
Create a Seamless B2B Buying Experience | Liferay
According to Gartner, 77% of B2B buyers state that their latest purchase was complex or difficult. So there’s a clear opportunity to be taken advantage of, if you can implement a seamless B2B...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/seamless-b2b-buying-experience
PaaS: What You Need to Know
Note: This article was last updated Oct 2025. Key Takeaways: Platform as a Service (PaaS) is a cloud computing model to accelerate application development, by providing the tools and...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/paas-what-you-need-to-know
Supply Chain Digital Transformation: The What, Why, and How
Years of unprecedented supply chain disruptions have dramatically altered discussions around the future of manufacturing. Now, manufacturers are rethinking supply chain operations in ways that...
https://www-cdn.liferay.com/web/guest/blog/business-partner-experience/supply-chain-digital-transformation-what-why-how
Personalizing Customer Experience in Manufacturing: The Why & How
Manufacturing is one of the most important industries in the global economy. Although manufacturers face challenges other companies may never have to imagine, their customers have many of the same...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/personalizing-customer-experience-in-manufacturing
Accelerating Your Digital Innovation with Pre-Built Solutions
At Liferay, we understand how resource-intensive it can be to create tailored digital solutions that fit your specific business needs, so we have been working on a way to reduce the time and cost...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/liferay-solutions-marketplace
Self Service Banking: How B2B and B2C Customers See Self Service
A company’s customer service is perhaps the most telling part of its reputation. If the customer experience (CX) is user-centric, streamlined, and constantly updated to meet new expectations, it’s...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/self-service-banking-how-b2b-and-b2c-customers-see-self-service
Personalized Banking for Up- and Cross-Selling
Back in 2001, research by Bain & Company identified that a 5% increase in financial or banking customer retention can lead to a profit increase of more than 25%. The financial services landscape...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/personalized-banking-for-up-and-cross-selling
Industrial Digital Transformation: Why Use a Digital Experience Platform?
Every industry has a unique relationship with digital transformation, but manufacturing brings truly unrivaled requirements to the table. After all, manufacturers are responsible for creating and...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/industrial-digital-transformation-why-use-digital-experience-platform
5 Ways Order Management Saves Time | Liferay
In today’s complicated ecommerce landscape, managing orders has become an impressive feat for any business, and the pandemic has only accelerated the boom in ecommerce sales. According to Insider...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/order-management
Innovative Student Experiences | Liferay
Universities know they need to undertake digital transformation, both for their own success and for the good of their students. However, it’s often daunting to choose the first step or consider...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/innovative-student-experiences
Migrate Legacy System | Liferay
Although an average financial services organisation is highly focused on customer needs, its legacy systems simply do not provide the flexibility to implement the quality experiences required to...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/migrate-legacy-system
What are the structural barriers to change towards digital public services?
Fallen Behind Around the world, central and local governments are struggling with providing digital public services. To move towards digital-first models, it is necessary to know where to start and...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/what-are-the-structural-barriers-to-change-towards-digital-public-services-
The Role of Technology in Alumni Engagement | Liferay
There are many variables at play in the alumni experience. Some know as soon as they get their degree that they’ll be returning to their university, while others have work or family commitments...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/technology-alumni-engagement
8 Digital Experience Platform Trends to Watch in 2024
We are living through an era of unparalleled digital development, where the latest trends and shifts on the world stage continually disrupt the landscape of digital experiences. 2024 promises to be...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/8-digital-experience-platform-trends-to-watch-in-2024
Maximizing Employee Value at Škoda Auto
Škoda Auto, the Czech carmaker was founded in 1895, when it started making bicycles under the Laurin & Klement brand (named after its founders Václav Laurin and Václav Klement). Their first car was...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/maximizing-employee-value-at-skoda-auto
Can Insurers Overcome Current Challenges with These Industry Trends?
A Shifting Industry Landscape The rate of change for those in the insurance industry has only accelerated over the past few years. Economic disruption, the COVID-19 pandemic, and even global supply...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/can-insurers-overcome-current-challenges-with-these-industry-trends
Top 6 Benefits of Cloud Software Solutions
With economic conditions constantly fluctuating, organizations in every industry must find a way to be agile. For many, the answer rests in technical infrastructure. Solutions that can shift...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/top-6-benefits-of-cloud-software-solutions
Why Low-Code Is Essential for Your Customer Portal Project in 2025
In a digital-first world, your customers have become accustomed to immediate access to information and seamless experiences. They demand quick responses and resolutions to their inquiries or issues...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/why-low-code-is-essential-for-your-customer-portal-project-in-2025
How to Make Client Portals a Competitive Advantage in Financial Services
Self-service client portals offer financial customers convenient 24/7 access to a wealth of information and essential services – all consolidated onto a single, user-friendly platform. This...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/how-to-make-client-portals-a-competitive-advantage-in-financial-services
10 Reasons to Choose Liferay DXP
Note: This article was last updated September 2025. Key Takeaways Customers from around the world choose to use Liferay DXP to build their digital solutions because of the platform's native CMS,...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/10-reasons-to-choose-liferay-dxp
Rethinking Content Management Systems: How Generative AI and LLMs Are Leading the Way
Generative AI and Large Language Models (LLMs) are playing a revolutionary role in transforming Content Management Systems (CMS). This transformation is more than a mere trend; it represents a...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/rethinking-content-management-systems-how-generative-ai-and-llms-are-leading-the-way
How Integration with GenAI Can Streamline Content Creation in Liferay
With so many great solutions at our fingertips, it’s an exciting time to be working in technology. New Generative AI (GenAI) tools like Google Bard and OpenAI’s ChatGPT are great examples of...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/how-integration-with-genai-can-streamline-content-creation-in-liferay
Liferay DXP and the Skateboard Platform
What is the skateboard platform? The electric car is rapidly gaining market share in the automotive world. Every manufacturer is working on electrification in fear of being left behind. For the...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/liferay-dxp-and-the-skateboard-platform
How Can You Use ChatGPT to Reduce Costs and Improve Customer Experience in the Automotive Industry?
In recent years, few technology innovations have created the amount of buzz and hype that currently surrounds ChatGPT, the conversational AI created by OpenAi. And it doesn’t take long to realize...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/how-can-chatgpt-reduce-costs-and-improve-customer-experience-in-automotive-industry
5 Signs It's Time to Break Up with Your Customer Portal
1. Your Customer Service Team is Overwhelmed. Customers are submitting more tickets or calls than your customer service team can handle, many of which for what should be straightforward...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/5-signs-it-s-time-to-break-up-with-your-customer-portal
7 Customer Experience trends to expect by 2025 in Financial Services
Business resilience and customer-centric experience are two of the biggest challenges most industries are facing since digitalization became part of our day-to-day routine. The economically active...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/7-customer-experience-trends-to-expect-by-2025-in-financial-services

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