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Optimise Customer Experience in B2B2C Ecommerce
Advances in technology and digitalisation have increasingly blurred the lines between B2B and B2C businesses. Now manufacturers, professional service providers, and wholesalers are increasingly...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/b2b2c-ecommerce-cx
Minimizing Unplanned Downtime: How to Support Your Manufacturing Customers
Every company in the manufacturing industry faces unique challenges, but one hurdle unites organizations of all shapes and sizes: unplanned downtime. In other fields, downtime is frustrating,...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/minimizing-unplanned-downtime-in-manufacturing
The Value of Customer Journey Analytics I Liferay
You may have heard the term customer journey analytics before. You may well also be doing the majority of your tracking via Google Analytics. While this is a great first step to tracking your...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/customer-journey-analytics
Making Digital Experiences Easier for All with Liferay DXP 7.4
In the face of immense change in the past 18 months, businesses’ need to be agile and pivot quickly has proved to be a critical factor for success now, more than ever. Agile businesses are not...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/announcing-liferay-dxp-7-4
3 Real-World Examples of Self-Service in Manufacturing
From manufacturer, to supplier, to customer, the success and longevity of each party is tightly connected to each other. So, manufacturers must provide the best experiences to each of their...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/3-examples-of-self-service-in-manufacturing
How Integration Reduces Cost and Improves Efficiency
A simple CMS might have been enough when your business started. But as it grew, so too have the number of systems, technologies, and applications you use. Now your tech stack has become a monster:...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/how-integration-reduces-cost-and-improves-efficiency
What Do Great B2B Customer Experiences Look Like?
67% of customers say that their standard for good experiences is higher than ever, and yet more than half of customers in the same survey say that businesses fall short of their expectations. B2B...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/great-b2b-customer-experiences
5 Ways for Banks to Build Loyalty Through Customer Experience
Financial organizations are tasked with setting their services apart from a growing list of competitors. Today, people have a wide range of choices on where they choose to bank. They have the...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/customer-experience-and-loyalty-for-banks

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