Case study

Delivering Educational Excellence Beyond Borders to 170,000 Students

Delivering educational excellence beyond borders to 170,000 students

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Founded in 1836, the University of London consists of 18 independent member institutions—each one considered a university in its own right. All students from all of the Member Institutions are also University of London students, making them part of a community of over 170,000 international learners from London to Singapore. To enhance their student portal in the way of responsive design and engaging experiences for their students, the University of London turned to Liferay.

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150 Years of Distance Learning

The University of London has been delivering distance learning initiatives for over 150 years, making it the oldest provider of distance education in the world.

And because many students choose to study independently through these initiatives, the role of the university’s student portal has become a vital one. As the institute’s reach grew globally, the university experienced a need for a feature-filled, flexible and cost-effective technology to help them manage and engage with each of the 1.1 million page views they were getting per month.

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Because students are remote they don’t necessarily have that sense of community and belonging. With the easy to use Liferay portal, we are seeing more and more students engaging with us in a meaningful way online.
Jonathan Seddon
Senior Assessment Manager: Policy and SITS

Key Features

Responsive Design, Content Management System, Single Sign On, Role-based permissions, Adaptive Mobile Device rules

Sfide

  • Implement features such as single sign on to streamline user experiences.

  • Empower content creators to do more and free up IT to focus on value-add priorities.

  • Invest in software that can scale with future requirements such as mobile app development.

  • Satisfy mobile-first audiences expecting seamless experiences across devices.

Risultati

Stronger Relationships

An improved experience was delivered to 170,000 students worldwide.

Improved Customer Satisfaction:

Net Promoter Score increased among students.

empowering business users

Gained ability to administer processes independent of IT.

Increased engagement

More students engaged frequently on a device of their choice.