CASE STUDY | 12 MINUTE REAd

Team Global Express Rolls Out New Intranet and Website in Eight Weeks

Australia’s premier transportation and logistics company built two new solutions using Liferay DXP in the cloud.
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Logo
2
months to launch
40,000+
hits
40%
booking rate
Outline
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Key Takeaways

  • Deploy fast with a cloud solution.

Background

Team Global Express builds innovative and tailored solutions across road, rail, air, and sea, providing transport, logistics, and business offerings to customers throughout Australia and New Zealand. Moving the businesses that move the world, Team Global Express can transport the smallest parcel to the most complex freight anywhere it needs to go.
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Intranets
Manufacturing
Websites

Challenges

When Team Global Express switched parent companies, their technology requirements changed too. Under an entirely new management team, 11,000 employees had to shift organizational structures within a tight timeframe, and those employees needed a secure intranet that would help guide them through the transition.

Team Global Express’s intranet would have to be:
I really feel that it is … one team, it’s not just a vendor and a supplier relationship—we’re all invested in this together.
Grant Pattison
Head of IT

Implementation

Team Global Express turned to Liferay to implement their new intranet solution, having leveraged Liferay technology for more than five years through their digital self-service and ordering platform. Team Global Express told the Liferay team the intranet had to be live within four weeks, so Liferay recommended a Liferay DXP Cloud-hosted platform, which would enable fast deployment and hands-off maintenance.

With the aid of Liferay Professional Services, one-on-one internal training, and Liferay University, Team Global Express got the freshly-branded intranet up and running on time.

The intranet, called MyTeamGE, was so successful that Team Global Express leveraged Liferay to create another important solution: a public website that would serve customers and parcel receivers. As the Head of IT, Grant Pattison, put it, “We were able to … stand up two fundamental platforms for the new company inside a couple months using the same team and the same infrastructure and the same approach.” 
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Results

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  1. Increased booking rate.
    Now that streamlined options simplify the decision-making process for the end user, 40% of quote requests convert to bookings.
  2. #1 search result.
    Before, Team Global Express had limited to no web presence with their website, but now the new website ranks as the first search result, driving traffic to the right place.
  3. 40,000 monthly hits.
    In just a few months since launch, Team Global Express has seen a massive upsurge in traffic, with the organic growth quickly turning the website into a key asset.
Although the IT team set up MyTeamGE and the website, the business side is able to run day-to-day updates because of Liferay’s low-code friendly platform. Up next for Team Global Express is a full rebranding as they expand from B2B to B2C as well, dedicated to providing customers throughout New Zealand and Australia with exceptional and timely service.