Customer Experience

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Customer Experience

Self Service Banking: How B2B and B2C Customers See Self Service

How do customers view self service banking? Let’s explore this option from both B2C and B2B perspectives.

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Customer Experience

Minimizing Unplanned Downtime: How to Support Your Manufacturing Customers

Your manufacturing customers constantly face unplanned downtime. Help them overcome significant costs by minimizing downtime with a customer portal.

Customer Experience

Buy or Build? Which Customer Engagement Portal is Right for You?

Ready to attract loyal, long-term users? It's time to get a customer engagement portal. Let’s take a look at how..

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Customer Experience

Do Administrations and Governments Need to Think about Customer Experience Too?

Is customer experience also important in the public sector? Yes. We explain in this blog.

Customer Experience

3 Examples of Successful Digital Transformation in Manufacturing

3 real-world examples of digital transformation in the manufacturing industry: Airbus, Macdon, Mueller Inc.

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Customer Experience

19 Stats to Improve B2B Financial Customer Experience in 2022

What can commercial businesses do to retain their clients and extend that customer journey?

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Customer Experience

Efficient Spare Part Handling in Manufacturing

Learn how manufacturers can turn spare part handling into a seamless system – with a customer self-service portal.

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Customer Experience

3 Tactics for IT Teams to Reduce Customer Service Costs

Here are 3 ways IT teams can cut costs without sacrificing the quality of the experience being delivered.

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Customer Experience

3 Ways Liferay Makes B2B Ordering Easier for Manufacturers

Make spare parts ordering easier for B2B buyers and increase revenue with Liferay.

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Customer Experience

How to Personalize Cross Selling Insurance

Cross selling insurance is an effective way to increase revenue and deliver more value to customers. Here’s what you need to know.

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Customer Experience

Three Characteristics of Digital Experience Platforms

What is a Digital Experience Platform, and what three characteristics define and shape this innovative technology? We answer these questions and more.

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Customer Experience

3 Tactics for CX Leaders to Reduce Customer Service Costs

Here are 3 tactics that will help not only reduce cost-to-serve, but also improve the quality of service delivered.

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