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Turn Your Onboarding Headache Into The Start of a Great Relationship
While COVID-19 may have pushed financial service organizations to digitalize, these companies have no plans of stopping even after COVID’s effects lessen. In fact, 77% of traditional financial...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/-turn-your-onboarding-headache-into-the-start-of-a-great-relationship
Multichannel vs Omnichannel Explained
Note: This article was last updated on November 7, 2025, to ensure all information is up-to-date.   Key Takeaways Multichannel marketing reaches customers across several platforms, but each channel...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/-multichannel-vs-omnichannel
3 Examples of Successful Digital Transformation in Manufacturing
Note: This article was last updated September 2025. Key Takeaways Digital transformation, through the adoption of advanced technologies, will change the way the manufacturing industry operates....
https://www-cdn.liferay.com/web/guest/blog/customer-experience/-3-examples-successful-digital-transformation-manufacturing
Ways to Improve Customer Service in Banks | Liferay
There are more than 5,000 banks and savings institutions to choose from in the United States, nearly 1,500 banks in Germany, more than 400 in Ireland, and 53 in Australia. Simply put, there’s a lot...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/-improve-customer-service-in-banks
What’s New with Liferay DXP: Q1 2023 Release
Welcome to our newest blog post series, where we dive into release information for Liferay DXP, focusing on Architecture, Commerce, and Experience changes. This series highlights the business...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/-what-s-new-with-liferay-dxp-q1-2023-release
The 2020 Gartner Critical Capabilities for Digital Experience Platforms: A Liferay Perspective
It’s with pleasure that we note Liferay received the highest scores among evaluated vendors for both B2B and B2E use cases in the 2020 Critical Capabilities for Digital Experience Platforms*. What...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/the-2020-gartner-critical-capabilities-for-digital-experience-platforms-a-liferay-perspective-1
Partner Pulse: How Aggity Breaks Down Silos and Builds Smarter Experiences
Welcome to another edition of Partner Pulse, our interview series spotlighting Liferay’s global partner community. This time, we sat down with Paola Sánchez, Director of Alliances at aggity. Based...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/partner-pulse-how-aggity-breaks-down-silos-and-builds-smarter-experiences
Navigating the Digital Experience Landscape: Liferay's Position in the 2025 Voice of the Customer for DXPs
Helping organizations build better digital experiences is what we do at Liferay—whether that’s powering customer portals, intranets, or websites. But we also know that what matters most is how our...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/liferay-2025-voice-of-the-customer-for-dxps
Partner Pulse: From Brazil to North America – Objective Group’s Journey to Rising Star
In this edition of Partner Pulse, we speak with Ramon Tramontini, President of International Operations, and Rafael Gomes, Head of Business Development at Objective Group. Objective Group was...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/partner-pulse-from-brazil-to-north-america-objective-group
Partner Pulse: How Technopolis Embraces Digital Transformation with Liferay
Key Takeaways 15 Years of Experience: Technopolis has been working with Liferay since 2006, offering scalable solutions in the telecommunications, utilities, and other sectors. Cloud Scalability:...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/partner-pulse-how-technopolis-embraces-digital-transformation
Conquering Technical Debt & Legacy Systems: A Roadmap to Modernizing Your Digital Foundation
The weight of technical debt and the challenge of modernizing legacy systems can feel like an insurmountable obstacle, but it doesn't have to be. Recently, Liferay and Veriday teamed up for a joint...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/conquering-technical-debt-legacy-systems-a-roadmap-to-modernizing-your-digital-foundation
Partner Pulse: TCS Interactive on AI, Headless CMS, and Personalization
Welcome to this edition of “Partner Pulse”, where we sit down with leaders from our global partner network to explore the latest in digital transformation. For this interview, we’re joined by Sipin...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/partner-pulse-tcs-interactive-ai-headless-cms-personalization
Faster Repairs and Happier Customers: The Benefits of a DAM-Driven Service Portal in the Durable Goods Sector
When a critical machine like a refrigerator, oven, or washer fails on a durable-goods line, every minute of downtime costs thousands in lost productivity. Yet despite having comprehensive technical...
https://www-cdn.liferay.com/web/guest/blog/employee-experience/faster-repairs-happier-customers-benefits-of-dam-driven-service-portal-durable-goods
Unifying Agile Collaboration and Digital Experiences with Liferay DXP and Camunda Agentic Orchestration
Key Takeaways Automation without fragmentation. Many organizations are “almost” automated but stuck with fragile, siloed workflows. Liferay and Camunda unify front-end experiences and back-end...
https://www-cdn.liferay.com/web/guest/blog/business-partner-experience/agile-collaboration-digital-experiences-liferay-dxp-camunda-agentic-orchestration
Digital Transformation in Nonprofits: Addressing the Digital Divide in Australia's Not-for-Profit Sector
Key Takeaways The digital divide is widening in Australia’s nonprofit sector, with larger organisations advancing while many smaller NFPs struggle with limited resources and fragmented systems....
https://www-cdn.liferay.com/web/guest/blog/current-experiences/digital-transformation-in-nonprofits-digital-divide-australia
Partner Pulse: How VASS is Navigating LATAM’s Digital Divide
Welcome to this edition of Partner Pulse, where we sit down with leaders from our global partner network to explore the latest in digital transformation. In this interview, we’re joined by Sergio...
https://www-cdn.liferay.com/web/guest/blog/business-partner-experience/partner-pulse-vass-navigating-latam-digital-divide
Abandonment Nation: 73% Skip Purchases When Digital Journeys Become Annoying, New Liferay Survey Reveals
Click to apply. Upload an ID. Re-enter details the company already has. What was meant to be a shortcut starts to feel like extra work. People bounce between screens, fix avoidable errors, and...
https://www-cdn.liferay.com/web/guest/blog/category/abandonment-nation-73-skip-purchases-when-digital-journeys-become-annoying-new-liferay-survey-reveals
5 Key Considerations When Using Open-Source Technology to Launch Enterprise Solutions
Key Takeaways Although you may think of open-source technology as more cost-efficient or even “free software,” you need to take into account security, compliance, operational resilience, and legal...
https://www-cdn.liferay.com/web/guest/blog/category/5-key-considerations-when-using-open-source-technology-to-launch-enterprise-solutions
Print(“Hello, /dev/24”)
What can you do in 24 hours? You could fly from LA to Tokyo and back. You could walk the entire island of Manhattan. You could swim across the English Channel. Or you could gain the latest Liferay...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/hello-dev-24
Making Digital Experiences Easier for All with Liferay DXP 7.4
In the face of immense change in the past 18 months, businesses’ need to be agile and pivot quickly has proved to be a critical factor for success now, more than ever. Agile businesses are not...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/liferay-dxp-7-4-announcement
2021: Looking at the Numbers
Four numbers that when strung together make up a tumultuous, unexpected, and yet hopeful year. What other numbers can we use to sum up 2021? Well in 2021: There have been over 4.9 billion active...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/2021-looking-at-the-numbers
3 Security Myths about the Cloud Debunked
According to Informationweek, 81% of business owners say security is their top concern when it comes to the cloud. But businesses can rest assured that the cloud is just as secure as on-premise...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/3-security-myths-about-the-cloud-debunked
3 Ways Digital Transformation Enables B2B2C
When it comes to selling products, it’s traditionally gone that you can only choose to sell to other businesses or directly to customers. But, technology has given way to more options where...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/3-ways-digital-transformation-enables-b2b2c
The Benefits and Strategies of Cross Selling in Banking
While cross selling is a strategy used across industries, it is especially effective and important in the banking sector. Because banks operate in a very competitive marketplace, getting the most...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/cross-selling-in-banking
How to Personalize Cross Selling Insurance
Customer acquisition is the driving force of any business, but it is especially noteworthy in the insurance sector. That’s because insurers spend more on customer acquisition than any other...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/cross-selling-insurance
3 Ways Liferay Makes B2B Ordering Easier for Manufacturers
When your customers need to purchase a spare or replacement part, how long does it take them? Do your customers go through a tedious aftersales process and navigate to a catalog PDF in their...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/liferay-b2b-ordering-for-manufacturers
Efficient Spare Part Handling in Manufacturing
In many ways, the manufacturing industry is itself a machine, full of moving parts and highly dependent on precise solutions to keep processes running smoothly. When any one of those processes is...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/efficient-spare-part-handling-manufacturing
Optimise Customer Experience in B2B2C Ecommerce
Advances in technology and digitalisation have increasingly blurred the lines between B2B and B2C businesses. Now manufacturers, professional service providers, and wholesalers are increasingly...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/b2b2c-ecommerce-cx
Minimizing Unplanned Downtime: How to Support Your Manufacturing Customers
Every company in the manufacturing industry faces unique challenges, but one hurdle unites organizations of all shapes and sizes: unplanned downtime. In other fields, downtime is frustrating,...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/minimizing-unplanned-downtime-in-manufacturing
The Value of Customer Journey Analytics I Liferay
You may have heard the term customer journey analytics before. You may well also be doing the majority of your tracking via Google Analytics. While this is a great first step to tracking your...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/customer-journey-analytics
Making Digital Experiences Easier for All with Liferay DXP 7.4
In the face of immense change in the past 18 months, businesses’ need to be agile and pivot quickly has proved to be a critical factor for success now, more than ever. Agile businesses are not...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/announcing-liferay-dxp-7-4
3 Real-World Examples of Self-Service in Manufacturing
From manufacturer, to supplier, to customer, the success and longevity of each party is tightly connected to each other. So, manufacturers must provide the best experiences to each of their...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/3-examples-of-self-service-in-manufacturing
How Integration Reduces Cost and Improves Efficiency
A simple CMS might have been enough when your business started. But as it grew, so too have the number of systems, technologies, and applications you use. Now your tech stack has become a monster:...
https://www-cdn.liferay.com/web/guest/blog/current-experiences/how-integration-reduces-cost-and-improves-efficiency
What Do Great B2B Customer Experiences Look Like?
67% of customers say that their standard for good experiences is higher than ever, and yet more than half of customers in the same survey say that businesses fall short of their expectations. B2B...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/great-b2b-customer-experiences
5 Ways for Banks to Build Loyalty Through Customer Experience
Financial organizations are tasked with setting their services apart from a growing list of competitors. Today, people have a wide range of choices on where they choose to bank. They have the...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/customer-experience-and-loyalty-for-banks
Insurance Knowledge Base Management
Note: This article was last updated on September 15, 2025, to ensure all information is up-to-date. Key Takeaways Rising complexity demands structure: With 76% of insurance employees spending more...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/insurance-knowledge-management
B2B Website Best Practices with Examples | Liferay
Not all business-to-business (B2B) websites are created equal. In this article, we’ll focus on and explore best practices in B2B website design and development, share some impactful design...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/best-practices-b2b-website-design
Implementing Student Portals | Liferay
Delivering a modern, student-centric experience is a common objective for universities in Australia and across the globe. This is driven by rising student expectations and the increasingly...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/implementing-student-portals
Making Liferay a Great Place to Work 2022
We are delighted to announce that Liferay has been recognized as one of the Best Workplaces in both Ireland and Spain for 2022. This recognition comes for the 3rd consecutive year for our Dublin...
https://www-cdn.liferay.com/web/guest/blog/liferay-experience/liferay-great-place-to-work-2022
3 Ways Manufacturers Can Grow Aftersales Revenue
Manufacturers have been facing incredible pressure for the last few years: rising costs due to inflation, disrupted supply chains, limited materials and shrinking margins, just to name a few of the...
https://www-cdn.liferay.com/web/guest/blog/customer-experience/3-ways-manufacturers-can-grow-aftersales-revenue

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