Case study

A1 Hrvastska was able to become a leading digital and telco service provider by leveraging Liferay.

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Outline
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Liferay meets our needs, has good support, and is an open source platform that allows us to develop custom components that our portal is based on.
Goran Novak
Design and Development Expert

Key Features

Backend System Integration; Support System; Personalisation; Automated Employee Onboarding; Library of custom components, themes & layouts; Custom Portlets

Challenges

  • Meeting increasing sales goals & KPIs

  • Supporting sales generate new leads on a crowded market

  • Unable to easily provide digital solutions users were expecting

  • Presenting complex offers to customers through digital channels

Results

Improved Website Traffic

More than 1 million users are now registered on the main website.

Streamlined Processes

Simplified administration tasks with the creation of multiple templates, layouts, and custom components that save time.

Enhanced Website Experience

Faster search and website navigation. Customers can also communicate easily through video-chat feature which led to a 41.64% better bounce rate and 36.52% more conversions.

Custom Development

Using an open source platform supports in-house development of custom components which means quicker go-lives with projects.